Agency Purpose
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
The AEC’s values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
The Team
The Chief Technology and Data Officer (CTDO) Branch drives the AEC’s digital resilience and data-driven transformation across four core areas: Cloud and Infrastructure Operations, which ensures secure and scalable systems; IT Service Operations, which delivers nationwide IT support and logistics; Enterprise Technical Enablement, which manages end-user devices, network security and technical initiatives; and the Data Capability Exchange, which leads data strategy, engineering, AI governance and geospatial services. Together, these functions enable reliable technology and data capabilities to support electoral operations and organisational efficiency.
The Cloud and Infrastructure Operations section delivers resilient and secure platforms that underpin electoral processes, with a focus on service reliability, system accessibility and data integrity to maintain democratic operations and public trust.
The section manages cloud and on-premises environments, including server platforms, infrastructure monitoring, cloud cost optimisation, incident response, data storage and policy enforcement. Its teams include Hosting Platforms, Server and Infrastructure Support, Identity and Access Management, and Database and Linux.
Working closely with business and technical stakeholders, the section supports reliable platform operations, optimises costs, and enables efficient delivery of day-to-day services.
The Opportunity
The Chief Technology and Data Officer Branch is seeking a Server and Infrastructure Engineer to join the Server and Infrastructure Support team within the Cloud and Infrastructure Operations section. Reporting to the Assistant Director, this role is responsible for managing AEC’s on-premises and hybrid infrastructure services to ensure reliable, secure and compliant operations.
The Server and Infrastructure Support team is responsible for administering and monitoring on-premises servers. Their work includes Managing user and service accounts, overseeing bulk email and SMS distribution, configuration and management of virtualisation platforms, storage area networks, backup solutions, telephony services, and offering Level 3 support for other applications, systems, and services. The team also performs ongoing maintenance and performance tuning to guarantee that systems remain reliable, secure, and meet organisational compliance standards.
This role plays a key part in maintaining and improving infrastructure critical to the delivery of electoral events. It requires working independently on complex and sensitive tasks while collaborating closely with business units, program teams, Cyber Assurance, and external vendors. The position also supports resource planning and contributes to a 24/7 on-call roster to meet operational requirements.
All teams in the Cloud and Infrastructure Operations section participate in an on-call roster and may be required to handle various duties outside regular business hours as necessary.
Key responsibilities:
The role is responsible for the administration, monitoring and maintenance of on-premises and hybrid infrastructure services to agreed service levels, including remediation activities to ensure stability and availability. It includes provisioning, configuring and hardening Windows Server and associated platform components, maintaining standard builds, and ensuring accurate documentation and handover to support teams.
The position implements and operates technical controls aligned with the Essential Eight and agency security policies, including secure configuration, privileged access, logging, and vulnerability remediation. It also plans and executes patching, upgrades and configuration changes, undertaking impact assessments and completing change and release activities.
The role maintains backup and disaster recovery capabilities, including regular restore testing and contributions to disaster recovery planning to strengthen organisational resilience. It monitors infrastructure performance and capacity, analyses trends, and implements improvements to availability, reliability and cost efficiency, escalating risks as required.
In addition, the role provides Level 3 technical support, resolves complex incidents and recurring problems, and undertakes root-cause analysis to implement corrective actions and maintain knowledge documentation. It works collaboratively across teams to deliver infrastructure outcomes and participates in on-call and out-of-hours support as required.
To excel you’ll have:
- Extensive experience administering and supporting enterprise server and infrastructure services across on-premises and hybrid environments, including monitoring, troubleshooting and remediation.
- Demonstrated experience deploying, testing, patching and maintaining components in large-scale enterprise ICT environments, in line with established operational and change practices.
- Demonstrated understanding of risk, security and compliance in infrastructure operations, including issue identification, escalation and implementation of corrective actions.
- Proven ability in building productive stakeholder relationships and communicating complex technical information clearly to support decision-making and service delivery.
- Ability to work collaboratively across teams to design, implement and support infrastructure improvements, including producing clear, fit-for-purpose documentation and procedures.
Desirable:
- Experience delivering infrastructure services in Microsoft Azure, including supporting migrations and resolving complex platform issues using automation and infrastructure as code.
- Experience using vulnerability management tools, such as MECM, Ivanti and Microsoft Defender for Endpoint (MDE).
- Knowledge and experience supporting identity, Active Directory and Exchange environments.
- Knowledge of Australian cyber security frameworks and standards.
- Knowledge of IT service management and architecture frameworks, such as ITIL and TOGAF, and relevant certifications.
- Demonstrated experience supporting cloud telephony systems, delivering solutions and high-level technical support to meet business needs
Eligibility
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.
