About the Team
The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.
About the Role
In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:
Undertaking security duties in line with relevant legislation (e.g. Mental Health Act 2016, Hospital and Health Boards Act 2011 (Qld), Public Health Act 2005 (Qld), Human Rights Act 2019, Disability Services Act 2014) and CHQ governance frameworks, ensuring delegated activities are delivered safely, accountably and appropriately to individuals and groups.
Fulfilling the responsibilities of this role in accordance with Children's Health Queensland's core values, as outlined above.
Practicing ethical decision-making to contribute to an environment that supports equity, anti-discrimination and ethical practices and behaviours.
Responding to calls for assistance and communicating effectively in emergency situations with colleagues and department stakeholders.
Taking reasonable care for your own health, safety and wellbeing, and ensuring your actions do not adversely affect the health, safety and wellbeing of others.
Undertaking patrols of designated areas to ensure a safe and secure environment for all people utilising services, including lock/unlock activities, welfare checks, and staff escorts as required.
Conducting inspections to verify secure perimeters and controlled areas, checking for breaches, and performing lighting and hazard reduction inspections.
Performing vehicle patrols and providing security support to CHQ Health Service facilities.
Completing administrative duties including incident reporting, security shift logs (running/occurrence logs), and maintenance issue reporting (equipment breakages and hazards).
Practicing situational awareness and engaging proactively with patients, visitors and staff to build a positive safety culture and enhance the consumer experience through respectful interpersonal interactions.
Reporting observed criminal activity to relevant stakeholders and escalating to the Queensland Police Service (QPS) where required.
Demonstrating the ability to seek support when needed to manage situations safely, considering duty of care to self-first (e.g., dynamic risk assessments, tactical withdrawal, escalation to QPS).
Identifying and implementing safe strategies for managing patients who present a risk of violence.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
