JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this job involves:
The Guest Services Ambassador is critical to enhancing the workplace experience for employees and clients, by creating a workplace that is energetic, warm, and engaging.
This role is the first interaction anyone coming into the SAP office has, you set the tone for the SAP experience. You will be assisting Facilities team to ensure that the workplace and client meeting spaces are maintained to the highest standard, providing high levels of customer service, and looking for
opportunities to exceed expectations and create memorable experiences.
Key Responsibilities include:
Client Service & Reception Management: Manage front desk operations including greeting visitors, handling phone inquiries, maintaining reception areas, issuing access cards, and managing visitor registration systems. Serve as the welcoming face of the organization while building strong stakeholder relationships.
Meeting & Event Coordination: Oversee meeting room bookings, set-ups, and audio-visual equipment for conferences, training sessions, and events. Ensure rooms are properly stocked, clean, and ready for use, coordinating with IT and facilities as needed for after-hours requirements.
Operational Support: Handle mail and courier services, assist with photocopying and faxing, maintain phone directories and contact lists, and fulfill ad-hoc requests to support the facilities team efficiently.
Procurement & Vendor Coordination: Order and maintain office supplies, pantry items, beverages, and consumables. Assist with contractor management and inductions to ensure service standards are met.
Financial Administration: Support financial processes by managing purchase orders in JDE, scanning delivery documentation, and ensuring timely and accurate invoice processing for the facilities team.
Health & Safety Compliance: Report incidents, hazards, and risks promptly while maintaining duty of care for personal safety and that of colleagues and visitors in accordance with organizational policies.
Facilities & Site Maintenance: Coordinate with cleaning and pantry staff to maintain kitchen areas and common spaces. Monitor office presentation standards and assist cleaning teams during busy periods to ensure a pristine environment at all times.
Performance Goal: Achieve Key Performance Indicators and Service Level Agreement targets for reception services while supporting overall facilities management objectives.
Sound like you? This is what we’re looking for:
Demonstratable Customer Service and experience focus
Must present a professional and friendly corporate image to clients
Ability to interact well within a team
Ability to learn new systems quickly
Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors
Self-motivated
Employee specification
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
Exhibits honesty & trustworthiness
Baseline or NV1 Clearance is required. If you do not hold the clearance, you must be eligible to receive them.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
