Responsible for providing administrative, operational, financial, marketing, stakeholder engagement and research support to the Australia Marketing Representative to ensure the effective implementation of Samoa Tourism Authority's Australia Market Strategy. The role supports the planning, coordination and delivery of travel trade activities, sales initiatives, cooperative marketing campaigns, stakeholder engagement programmes, industry events, familiarization programmes, market research and reporting activities across the Australian market. The position contributes to strengthening Samoa's destination presence within Australia by supporting travel trade relationships, enhancing operational efficiency, improving stakeholder communication and assisting with the implementation of initiatives that drive visitor arrivals and sustainable tourism growth.
CORE COMPETENCIES/SELECTION CRITERIA
SKILLS AND ABILITIES
A. Administrative & Organisational Skills
- Excellent organisational and planning skills.
- Ability to coordinate multiple projects and priorities simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Effective time management and workflow coordination skills.
B. Communication & Relationship Management Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder engagement skills.
- Ability to develop and maintain productive professional relationships.
- Ability to communicate effectively with travel trade partners, suppliers and stakeholders.
- Sound customer service and stakeholder management capability.
C. Research, Reporting & Analytical Skills
- Ability to undertake market research and analysis.
- Ability to interpret data and identify trends.
- Strong report writing and presentation skills.
- Ability to prepare accurate and timely reports.
- Sound analytical and problem-solving skills.
D. Financial & Procurement Skills
- Basic financial administration and budget monitoring skills.
- Ability to process invoices, purchase orders and acquittals.
- Understanding of procurement procedures and compliance requirements.
- Strong record management capability.
E. Computer & Digital Skills
- Advanced knowledge of Microsoft Office Suite.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
- Experience with CRM and database systems.
- Ability to utilise online collaboration and communication platforms.
- Experience with social media platforms and digital marketing tools is desirable.
PERSONAL ATTRIBUTES
A. Commitment & Personal Drive
- Demonstrates initiative and self-motivation.
- Commitment to achieving organisational objectives.
- Ability to work with minimal supervision.
B. Integrity & Professionalism
- Demonstrates honesty, accountability and confidentiality.
- Maintains high professional and ethical standards.
- Acts in the best interests of the Authority.
C. Team Player
- Ability to work collaboratively within a team environment.
- Maintains positive relationships with colleagues and stakeholders.
- Willingness to support broader organisational activities.
D. Adaptability & Flexibility
- Ability to adapt to changing priorities and work demands.
- Demonstrates resilience in a dynamic work environment.
- Willingness to undertake a variety of tasks as required.
E. Cultural Awareness
- Appreciation and understanding of Samoan culture and values.
- Ability to engage effectively with diverse communities and stakeholders.
YEARS OF EXPERIENCE
· At least 3 years of proven relevant working experience in marketing, tourism, administration, events planning and coordination, communications or a related field.
PAST WORK PERFORMANCE(KNOWLEDGE)
· Relevant working experience with travel trade, tourism organisations or marketing programs.
· Demonstrated relevant experience in stakeholder engagement and administrative support.
· Relevant experience in event coordination and project support. (would be an advantage)
· Demonstrated strong ability in working within deadlines and achieve agreed outcomes.
Pay: $31,000.00 – $35,000.00 per year
Benefits:
Education:
- Bachelor Degree (Preferred)
Work Location: In person
