A Technical Service Desk Analyst at Unisys Australia provides IT and technical support to employees or clients by helping resolve hardware, software, network, and system issues. The role focuses on troubleshooting technical problems and ensuring users can access company systems and services properly.
Main duties include:
Answering technical support calls, emails, or support tickets
Troubleshooting hardware, software, printer, and network issues
Helping users with password resets and account access problems
Installing, updating, or configuring software and systems
Recording technical issues and solutions in ticketing systems
Escalating complex technical problems to higher IT support teams
Providing remote support to users and clients
Following IT security procedures and company policies
Monitoring service requests and ensuring issues are resolved on time
Supporting Microsoft Office, Windows systems, and other business applications
This role is commonly considered an entry-level to mid-level IT support position and is often part of a 24/7 service desk environment.
Skills Needed
Good English communication skills
Basic knowledge of computer hardware and software
Troubleshooting and problem-solving ability
Knowledge of Windows, Microsoft Office, and IT systems
Ability to work under pressure in a fast-paced environment
Customer service and technical support skills
IT certifications or technical studies are an advantage
Pay: From $5,000.00 per month
Work Location: In person
