Senior Business Coordinator
Division: Licensing and Accreditation, Building Commission NSW
Grade: Clerk Grade 9/10
Location: Parramatta
Term: Full Time Temporary to 30 June 2027 (with possibility of extension)
About the Building Commission NSW
Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.
Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.
This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner
About the role
An exciting opportunity as a Senior Business Coordinator has arisen within Building Commission NSW’s Licensing and Accreditation directorate. The Senior Business Coordinator will play a key role in driving innovation and business improvement by identifying and implementing opportunities to leverage innovative solutions across licensing assessment processes. Working closely with operational teams, business stakeholders, and technology partners, the role will analyse existing workflows, identify inefficiencies, and support the design and implementation of improved assessment solutions. The Senior Business Coordinator will provide expert advice, coordinate project and business improvement activities, and ensure solutions align with legislative, operational, and customer service requirements.
This role will suit an individual with extensive knowledge of licensing application and assessment processes, and the ability to provide expert advice on processes that can be enhanced to improve efficiency and outcomes.
In this role, you will:
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Demonstrate experience in effectively interpreting and applying a wide range of legislation, regulations, policies and case law including the Home Building Act 1989, the Design and Building Practitioners Act 2020, and any other relevant legislation, to provide accurate advice, support decision-making and ensure consistent and compliant assessment outcomes
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In-depth knowledge of licensing application and assessment processes, with the ability to identify opportunities for process improvement and increased efficiency.
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Provide specialist advice and support to the team, management and stakeholders on relevant legislation, systems, policies, and procedures including opportunities to improve.
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Proven ability to analyse business processes and provide expert recommendations on process redesign and process transformation initiatives.
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Exceptional analytical and decision-making skills when determining matters of varying complexity.
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Proven experience working on projects and initiatives, effectively managing competing priorities, risks, and project milestones.
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Experience leading or supporting continuous improvement and innovation programs, driving sustainable operational and customer service improvements.
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Strong stakeholder engagement skills, with the ability to translate business needs and operational challenges into practical and sustainable solutions.
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Demonstrated capability to support change management and business readiness activities, fostering adoption of new technologies and ways of working.
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Proven experience actively participating in and contributing to working groups, providing subject matter expertise and supporting the achievement of strategic and operational objectives.
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Ability to coordinate business improvement initiatives from concept through to implementation, ensuring benefits are realised and aligned with business objectives.
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Excellent written and verbal communication skills, with the ability to prepare clear documentation, reports and draft business requirements.
To be successful in this role, you will require:
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In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020 and other relevant legislation/ Act.
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In-depth knowledge of licensing application and assessment processes.
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The capability to proactively identify issues and accurately capture them to support continuous improvement.
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Superior judgement and be accountable for decisions.
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Proven experience working on projects and initiatives, effectively managing competing priorities and ensuring outcomes are achieved within agreed timeframes.
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Superior written communication skills and the ability to express complex issues in a concise and logical manner.
- Strong skills in analysing end-to-end workflows, identifying inefficiencies, and redesigning processes to improve productivity, compliance and customer outcomes.
How to apply
- Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
- Combine your CV and cover letter into a single document when submitting your application
- Ensure your application clearly outlines how your skills and experience align with the requirements of the role
For any recruitment related queries please contact Talent Advisor, Afrah via
[email protected]
Salary Grade 0910, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Afrah Saied via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 03rd August 2026 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
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Information on adjustments available for the recruitment process
