We are seeking an experienced and commercially minded Credit Manager to lead our credit and collections function. This role is responsible for managing customer credit risk, driving effective collections strategies, optimising cash flow, and ensuring compliance with financial policies and procedures. The successful candidate will partner closely with Finance, Operations, Sales, and Customer teams to support business growth while maintaining strong financial controls.
:
- Lead and manage the end-to-end credit management process across the business.
- Develop and implement credit policies, procedures, and controls to minimise financial risk.
- Monitor customer accounts, aged debt, and collection activities to improve cash flow and reduce overdue balances.
- Manage complex collections and escalations while maintaining positive customer relationships.
- Analyse credit risk and recommend mitigation strategies.
- Continuous Improvement of credit policies, applications and systems
- Lead, coach, and develop credit and accounts receivable team members.
- Drive continuous improvement initiatives and leverage technology to enhance process efficiency.
By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow, and succeed.
The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:
- A world class training program to expand your skillset and propel your career to new heights
- Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
- Staff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programs
- Employee of the month and employee of the year recognition
- Access to Perk-Box, our employee reward program, along with impressive staff discounts at many of our household-name customers
DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.
Join us and find your place at DHL
- Have previous experience in Credit Management
- Sound knowledge of credit management processes within a high volume, fast paced environment
- Advanced Excel skills
- Proven skills with complex accounts
- Superior problem solving and negotiation skills
- Be proficient in accounting software (Oracle preferred but not essential) and MS Office packages
- Take an analytical approach and have the ability to make sound decisions
- Be an effective communicator with advanced people skills, and the ability to influence
If you are an experienced and organised person, this is your opportunity to excel in a supportive, team environment. To take your career to the next level, APPLY NOW.
Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.
