National Retail Training Lead
SHEIKE | Full Time | National | Reporting to Head of People & Culture
About SHEIKE
At SHEIKE, we believe every day can turn into a style statement. For over two decades we've been dressing Australian women to feel confident, feminine and empowered — from the first day of a new job to a wedding, a milestone birthday, or just a great Tuesday. Today, SHEIKE operates boutiques across every state, backed by a Head Office team in St Peters, NSW, that lives and breathes fashion, community and connection.
We're proudly people-focused, passionate about developing talent, and committed to empowering our team to lead with confidence. Our boutiques are where the magic happens — and our people are at the heart of it all.
We're now looking for a passionate, field-first trainer to become our next National Retail Training Lead!
The Opportunity
This role is all about how SHEIKE trains its people — from a new starter's very first shift through to seasonal product launches and system rollouts. You'll spend around 80% of your week in stores, delivering induction, coaching Selling Steps and product knowledge on the floor, and supporting teams through change. The remaining 20% is spent in Head Office, building online learning content, maintaining our training systems, and aligning priorities with the National Retail Manager, People & Culture and other Head Office teams.
You'll own the content, the delivery and the systems behind SHEIKE's training — designing it, building it, and then getting out into stores to bring it to life in person. If you love the idea of building something once and then watching it land in every boutique across the country, this is the role for you.
A Day in the Life
No two days look exactly the same, but a typical week might include:
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Delivering induction and onboarding training for a group of new starters, setting them up for a confident first week.
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Coaching a stylist one-on-one on Selling Steps and product knowledge during a store visit.
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Building a new online learning module in the LMS ahead of an upcoming product launch.
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Reviewing mystery shop results and training completion data, then planning your next round of store visits around where the gaps are.
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Partnering with People & Culture and the National Retail Manager on the training calendar for the season ahead.
Key Responsibilities
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Field Training & Coaching (approx. 80%) Deliver in-store induction and onboarding for new Store Managers, Area Boutique Leaders and stylists. Coach Selling Steps and product knowledge face-to-face during store visits, roll out new initiatives and product launch training directly in stores, and support new store openings with a structured onboarding schedule.
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Onboarding & Induction Program Own and continuously refine SHEIKE's national onboarding and induction program, building structured pathways with clear milestones so every new team member has a consistent, high-quality start.
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Learning Content & Systems (LMS & UKG) Design, build and maintain online learning modules covering Selling Steps, product knowledge, systems and compliance. Own training materials for UKG so store teams are confident with rostering and time & attendance, and keep every module fresh each season.
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Stylist & Product Training Design and deliver seasonal product knowledge training ahead of key launches, build styling guides and outfitting resources, and train store leaders to cascade product knowledge within their own teams between visits.
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Head Office Collaboration & Reporting (approx. 20%) Partner with the National Retail Manager and Visual Merchandising to align training priorities, and report on completion, compliance and coaching impact.
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Compliance & WHS Training Coordinate completion of mandatory compliance and WHS training across the network via the LMS.
What You'll Bring
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Experience in a retail training, learning & development, or field coaching role, ideally within fashion or specialty retail.
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A confident, engaging facilitator — equally comfortable coaching one-on-one on the shop floor and presenting to a group.
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Experience designing and building online learning content and administering an LMS.
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Familiarity with UKG or similar workforce management systems highly regarded.
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A strong understanding of retail selling techniques, styling and product knowledge training.
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Excellent communication skills, with the ability to turn business priorities into practical, engaging training.
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Genuine enthusiasm for extensive national travel, with the majority of your time spent where the learning happens — in stores.
Why SHEIKE
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The chance to build and own SHEIKE's national training function from the ground up.
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A genuine blend of creative content design and hands-on, in-store coaching.
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Career & Development Opportunities within a growing, iconic Australian brand.
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Perks & Recognition, including a generous employee discount on our fabulous collection.
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Ongoing training and support to enhance your own skills and expertise.
Our Values
Stay Curious — We ask questions, seek to understand, and aren't afraid to challenge the status quo. We learn through doing and see setbacks as opportunities.
Spark Connection — We care deeply about our work and each other. We lead with respect for our team, our customers and our partners, and we celebrate together.
Shape Tomorrow — We evolve with intention, think commercially, and put our customers at the heart of everything. We're building a future that's bold, considered and distinctly ours.
How to Apply
If this sounds like you, we'd love to hear from you. Click apply and submit your resume along with a short cover note telling us how you'd approach training a national retail team.
SHEIKE is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace. This commitment is built into our pillars, creating a safe environment for our team, customers and community. All applications are considered based on their qualifications and business needs.
Ready to shape how SHEIKE's teams learn, grow and style? Apply now.
