Date: 4 Sept 2026
Location: Sydney, Australia
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Company: Singtel Group
Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.
Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers. It's not about surface-level change. It's about how we make decisions, how we work together, and how we deliver.
The Senior Director of OSS Cloud and Automation will lead Optus’s OSS cloud, automation, and network insights strategy, driving the delivery of advanced observability and customer experience capabilities for the Network Operations Centre while guiding the transformation to an AI-led operating model. The role combines network engineering, software development, and enterprise architecture leadership, overseeing a high-performing team that delivers end-to-end automation, cloud expertise, and actionable network intelligence across the Network Enablement group.
What You’ll Do
Define and execute the OSS Cloud & Automation strategy, including OSS cloud transformation, automation roadmaps across the OSS tooling landscape and development of Operations centric dashboards and visualisation tools.
Own commercial optimisation, managed service insourcing, and OSS Automation support for evolving network technologies such as 5G and cloud-native architectures.
Lead and develop a high-performing Automation Engineering function, establishing team structures, capability frameworks, technical standards, and a culture of innovation, continuous improvement, and engineering excellence.
Own enterprise OSS automation architecture and governance, setting reference architectures, integration standards, automation frameworks, CI/CD practices, Infrastructure-as-Code disciplines, and governance policies to ensure scalable and resilient solutions.
Drive OSS platform integration and ecosystem maturity, governing integrations across OSS, BSS, network elements, and operational platforms while ensuring high-quality data flows, API standards, and end-to-end automation capabilities.
Accelerate DevOps transformation and delivery excellence, embedding DevOps culture, automated testing, release management, CI/CD pipelines, and deployment practices that improve delivery velocity while managing operational risk.
Ensure operational excellence, security, and compliance, maintaining platform reliability, resilience, service performance, data integrity, security governance, risk management, and continuous improvement across the automation estate.
Influence senior stakeholders and business outcomes, building executive support for automation initiatives, articulating business value, securing investment, managing vendor partnerships, and driving organisational alignment around Optus’s automation and AI-led transformation agenda.
What You’ll Bring
OSS Strategy & Domain Leadership: Deep expertise across OSS platforms (fault, performance, assurance, inventory, configuration, and provisioning) with a proven ability to define and execute large-scale automation strategies and operational transformation roadmaps.
Engineering Leadership & Talent Development: Extensive experience building and leading high-performing engineering organisations, developing specialist talent, establishing capability frameworks, and driving cultural and organisational change.
Automation Architecture & Software Governance: Strong background in automation architecture, software engineering, coding standards, and governance, delivering scalable, resilient, and maintainable automation solutions across complex environments.
Integration, APIs & Enterprise Platforms: Advanced knowledge of API and integration architecture, governing data exchange, interoperability, and enterprise-scale integrations across OSS, BSS, and network management systems.
DevOps, CI/CD & Cloud Transformation: Expertise in DevOps practices, CI/CD pipelines, Infrastructure-as-Code, cloud platforms, Kubernetes, and virtualisation technologies, enabling scalable and efficient automation delivery.
Data, Observability & Intelligent Automation: Experience leveraging data engineering, analytics, observability, and automation platforms to transform operational telemetry into actionable insights, intelligent automation, and closed-loop assurance.
Executive Leadership & Commercial Acumen: Strong executive stakeholder management, business case development, vendor management, and strategic leadership skills, balancing technical innovation with commercial outcomes to deliver measurable business value.
The good stuff …
Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support, please email
[email protected] or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
