Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking a Part-Time Customer Experience Officer to join our friendly and dedicated team, with the opportunity for the role to grow into a full-time position for the right candidate.
As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly.
About the Role
This is a varied and rewarding role that requires someone who can confidently juggle multiple tasks, communicate effectively with clients, and remain calm under pressure.
Your responsibilities will include:
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Welcoming clients and their pets with warmth and professionalism
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Managing a busy reception desk and phone system
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Scheduling appointments and coordinating daily clinic workflow
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Processing payments and discussing treatment estimates and costs with clients
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Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items
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Handling client enquiries with empathy and confidence
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Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media
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Working collaboratively with our veterinary and nursing teams
About You
The ideal candidate will:
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Be comfortable working in a fast-paced environment where priorities can change quickly
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Have excellent organisational and multitasking skills
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Be confident discussing financial matters, payment options, and treatment estimates with clients
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Be comfortable making proactive follow-up phone calls
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Have strong communication and customer service skills
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Demonstrate initiative, attention to detail, and a positive attitude
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Be a team player who enjoys helping both people and animals
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Previous veterinary industry experience is desirable but not essential
What We Offer
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Supportive and welcoming team culture
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A varied and engaging role where no two days are the same
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Ongoing training and development opportunities
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Staff discounts and employee benefits
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Opportunity for the position to progress from part-time to full-time for the right candidate
How to Apply
If you're someone who enjoys connecting with people, thrives in a busy environment, and is looking for an opportunity to grow within a veterinary practice, we'd love to hear from you.
