Customer Service Representative
Service NSW Grade 3/4 $74,118. Salary will be paid on a pro rata basis, calculated from the full-time starting annual salary, plus superannuation and leave loading.
Employment Type: Ongoing, Part time – 20 hours per week
Location: Narrabri Service Centre (hub site for Gunnedah)
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
We are currently recruiting for the position of Customer Service Representative at our Narrabri Service Centre.
What are ‘hub and spoke’ Service Centres?
In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
The role requires attendance at offsite locations for initial training, and travel may be necessary.
About You
Do you thrive in a busy, high‑volume service environment where no two interactions are the same? Are you calm under pressure, adaptable on the go, and confident engaging with a diverse range of customers face to face?
If you enjoy juggling varying transactions, thinking on your feet, and delivering warm, professional service even during peak periods, this role will suit you well. You’re approachable, solutions‑focused, and take pride in balancing efficiency with genuine care.
You’ll be at the heart of a fast‑paced Service Centre, managing a broad range of enquiries and complex transactions while maintaining composure, accuracy, and empathy. Every interaction is an opportunity to make a positive impact-even on the busiest days.
Sound like you? We’d love to hear from you!
What You’ll Bring
To succeed in this role, you’ll need:
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A strong customer service mindset with the ability to remain approachable and professional in high‑pressure situations
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Excellent communication skills and confidence engaging with customers from all walks of life
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Keen attention to detail while managing multiple, varied transactions
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Intermediate computer skills and the ability to navigate several systems efficiently
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A clear understanding of confidentiality and handling sensitive personal information
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Flexibility, resilience, and a collaborative approach to supporting team success
Your Impact
As the welcoming face of our busy Service Centres, you’ll play a key role in shaping positive customer experiences - even during peak demand. Your versatility, empathy, and ability to stay focused in a fast‑moving environment will help customers feel supported, heard, and confident in the service they receive.
By working closely with your team and adapting to changing priorities, you’ll contribute to a smooth‑running centre and make a meaningful difference every day.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
What we offer
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Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
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Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Salary Service NSW Grade 3/4, with the base salary for this role starting at $74118 base plus superannuation.
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected].
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
Closing Date: Monday 6th of July at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
