The Role
We’re expanding and hiring a Customer Success Specialist to join our Brisbane team and work with our Australian and New Zealand customers.
At Tanda, we help businesses manage one of their most critical responsibilities: paying their people. From rostering to payroll, our platform powers the operational heartbeat of thousands of workplaces. This isn’t just a support role, it’s an opportunity to become a trusted partner to business owners and operators.
You’ll join an experienced, collaborative team focused on delivering exceptional service. Our customers rely on us to help them run smoother, smarter, and more compliant businesses and you’ll play a key role in making that happen.
If you want to solve problems that have a genuine business impact & work somewhere that values ownership and initiative, we’d love to meet you.
This is a full-time, on-site role based in our Brisbane office.
Core Responsibilities
Deliver fast, thoughtful support via chat, email, and phone
Help customers unlock the full value of their Tanda subscription
Investigate and troubleshoot technical queries with confidence
Guide business owners and managers through best-practice system usage
Collaborate with product and engineering teams to escalate and resolve complex issues
Identify recurring trends and customer insights to help shape product and sales strategy
About You
You’re naturally curious and confident learning new systems and technology
You enjoy being part of a high-performing, in-person team
You’re hardworking, resilient, and take pride in doing things properly
You bring strong analytical and problem-solving skills
You’ve worked in a customer-facing or operations role
Why Join Us?
Work alongside experienced, driven teammates that are passionate about what they do and don't suffer boredom easily
Make a tangible impact on thousands of businesses
Grow your technical, operational, and commercial skillset
Be part of a company that values ownership, improvement, and ambition
The Company
Tanda is an established, fast-growing tech company. Our mission is to eliminate employment friction so businesses can employ with confidence. We are doing this by building Australia’s leading all-in-one workforce management platform.
The key parts of our platform include rostering, time & attendance, staffing optimisation, employee engagement, payroll, and labour compliance.
We service thousands of Australian clients from our Brisbane headquarters and, globally, from offices in Chicago and London.
Growth & Career Progression at Tanda
We invest significantly in the success of our entire team. In the Customer Success Specialist role, you'll get hands on training to learn the product, as well as technical and development experience.
Many people who have started in the Customer Success Specialist role have also been promoted into roles in leadership, technical, and other customer-facing roles.
