Branch Supervisor

Certex Lifting
Newcastle NSW

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Job Details

Permanent | Full-time
9 hours ago

Qualifications

Dogging Ticket
Management
Customer service
ERP systems
Logistics
Supervising experience
Driver Licence
SharePoint
Basic Rigging Ticket
Leadership

Full Job Description

Job summary

We need a customer-focused leader to provide operational guidance to a branch of a
growing national lifting equipment sales and service company.

Key selling points

Established company with an excellent reputation and skilled technical team
Enjoy global resources, national support, and local focus
Develop your leadership skills in a supervisory role with management support

Advert text

Certex Lifting supplies lifting equipment, steel wire rope, height safety, and other lifting
solutions, alongside connected services including testing, maintenance, and assembly
of lifting products for industrial applications in a wide range of industries. With over 125
employees spread across ten Australian sites, Certex Lifting is one of Australia's largest
lifting equipment and sales and service companies.

The role

We are looking for a leader who can assist the Regional Manager by overseeing branch
operations; ensuring the branch is safely operating in accordance with company
procedures, and supporting the effective flow of information between Management and
branch employees. A key part of the role is encouraging employees to support company
values and contribute to a positive, customer-focused culture; cementing our
reputation in the local market for providing quality service and products.

Working closely with the Regional Manager, with limited day-to-day supervision, your
role will include actioning operational decisions, made in conjunction with
Management, and providing feedback and insight regarding the progress of the branch.
You will be accountable for the operation of branch functions, including overseeing
workflow, and sustaining positive customer relationships. You will also be involved in
recruitment, performance improvement, and feedback and development conversations
with branch employees.

This is a hands on role, you will be expected to step in and provide hands-on operational
support in various business functions when needed to support the team and meet
customer needs, whether it be in sales, technical solutions (within competency level),
or warehousing and logistics.

What we are looking for - Must Haves

Proven skill in effectively leading a team, either as a supervisor or as a technical

expert responsible for coordinating a team and accountable for team outcomes.

Working knowledge of the application of our products and services though

experience in a “heavy industry” that utilises rigging, lifting, or height safety
equipment.

Experience in a compliance-heavy industry, regulated by Australian Standards.

Multi-disciplinary experience; including experience in B2B customer service or

sales, along with another relevant function such as logistics or production &
service.

Experience implementing and monitoring processes and procedures, with good

knowledge of underpinning WHS and Industrial Relations laws and regulations,
as relevant to a supervisory role.

Experience utilising an ERP system (ideally Business Central / Microsoft

Dynamics).

Willing to participate in training and development activities as required to meet

the needs of the position.

A current, unrestricted driver’s license.

Willing to undergo a pre-employment medical, including drug and alcohol

screening.

The legal right to work in Australia on a full time, permanent basis.

What we are looking for – Nice to Have

Experience in the sale or servicing of rigging, lifting, or height safety equipment.

High-Risk Work Licences including Forklift, and Dogging & Basic Rigging.

Exposure to an ISO environment, including maintaining ISO standards, and

working knowledge of interpreting and applying standards.

Who we are looking for

Comfortable working in a technology-focused environment utilising Microsoft

365, including SharePoint and Teams, and supporting effective use of digital
solutions.

You must be able to communicate effectively and clearly in writing and verbally,

with a personable and approachable manner, and can adapt your
communication style to suit your audience, and keep the right people informed.

Adaptable and innovative; able to find alternative solutions to ensure

continuance of service delivery.

Interested in learning and growing your skills, and adept at learning and applying

learned knowledge.

You know how to make things happen – you are adaptable and able to find

solutions.

You are far-sighted – understanding the impact of your actions on the future and

acting to prevent future issues.

You are good to work with – considerate, professional, and courteous towards

others.

Why this is a good opportunity

With over 125 employees spread across ten Australian sites, Certex Lifting is one of
Australia's largest lifting equipment and service companies, with a far-sighted focus on
sustainable growth.

We pride ourselves on being good to work with, and this translates to a friendly, open,
and comfortable company culture.

We are committed to providing opportunities for development to employees to ensure
they have the confidence and knowhow to provide superior customer outcomes and
want to be a long-term part of the team.

How to apply

If you believe you have what we are looking for and want to be part of the team, apply
online now.

Apply Now

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