Role Summary:
- Location: Bacchus Marsh, Melton & Williamstown
- Employment Type: Full-Time, Ongoing
- Salary: Grade 6 (commensurate w/ experience) + Superannuation + Salary Packaging
About the role:
The Operations Manager, Williamstown ED/Urgent Care Centres (UCCs) functions across the Williamstown Emergency Department and Bacchus Marsh and Melton Urgent Care Centres of Western Health, working collaboratively with the Medical Directors of Emergency and Urgent Care Centres, Director of Nursing and Nurse Unit Managers to facilitate operational, financial and clinical governance of the program.
The role is responsible for leading and coordinating staff as well as developing, monitoring and evaluating systems to achieve optimal utilisation of the departments and their resources, ensuring the organisation is responsive to the needs of the community via the achievement of patient access and activity targets.
These accountabilities encompass the leadership, coordination and management of the daily operations at the Footscray and Sunshine Emergency Departments.
Key responsibilities:
- Ensure provision of high-quality patient care by overseeing the coordination and management of the clinical areas.
- Monitor and evaluate the performance of the designated service stream using qualitative and quantitative methods, including indicators such as client satisfaction, cost, usage, clinical incidents, KPIs and compliance with clinical standards.
- Lead the development of a service stream quality plan in collaboration with Divisional Director, Clinical Services Director / Unit Managers / Department Heads and Quality Coordinators to effectively contribute to achievement of Best Care at Western Health.
- Ensure that recruitment, negotiation of contracts, leave, rostering and occupational health and safety responsibilities are delivered in compliance with legislation and Western Health policies and procedures.
- Develop and implement strategies to manage budget variances in both operating and SPF budgets in collaboration with finance business partners, directors and NUMs.
- Deliver on the Key Organisational Accountabilities which are aligned with the Western Health strategic aims.
About you:
- You're a motivated, hard working team player.
- You're an experienced healthcare professional.
- You're passionate about delivering best care for optimal patient outcomes.
- You're adaptable to a fast-paced working environment.
Essential criteria:
- Eligible for registration with the Australian Health Practitioner Regulation Agency as an allied health professional or a registered nurse.
- Extensive clinical and management experience within a large, complex healthcare or other relevant organisation, preferably at a senior level.
- Ability to manage and lead people, including a highly educated workforce.
- Ability to consult and collaborate with others and work as an effective member of a team to deliver organisational outcomes.
- Ability to work at both a strategic and operational level within a complex organisation.
Click here for the Position Description.
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.
Community impact and inclusion
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re passionate about high-quality patient care, we’d love to hear from you.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 14 July 2027.
Enquiries: For further information about this role, contact Jenelle Linton (Divisional Director - Emergency Medicine & Intensive Care Services) via [email protected].
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
Western Health
