Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 09910
Directorate: Health and Community Services
Advertised (Gazettal date): 14 July 2026
Contact Officer: Mathias Simonka on [email protected] or (02) 6205 0827
Details: The Assurance Review and Complaints team is seeking a motivated and detail-oriented Review and Assurance Off icer who is proactive and a highly organised professional with strong analytical and problem-solving skills, excellent written communication abilities and a genuine interest in quality assurance, governance and continuous improvement. You will thrive in a collaborative team environment, demonstrate sound judgement and attention to detail, and be capable of managing competing priorities while delivering high-quality work.
In this role as a Review and Assurance Officer, you will support the delivery of review, complaints management and quality assurance functions that promote accountability, transparency and positive outcomes across Housing ACT. Working in a complex and rewarding environment, you will contribute to a broad range of assurance and review activities designed to strengthen services, systems and decision-making for some of the ACT’s most vulnerable community members.
You will work closely with internal and external stakeholders to analyse information, identify trends and opportunities for improvement, and support quality assurance processes that drive continuous quality improvement. You will prepare clear, accurate and professional correspondence, assist with reviews and investigations, and contribute to the development of recommendations that enhance service delivery and client outcomes.
This is an excellent opportunity to make a meaningful contribution to the community while developing your skills in assurance, review and governance within the public sector. If you are a motivated team player who enjoys analysing information, finding practical solutions and contributing to positive organisational outcomes, we encourage you to apply.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements: Desirable skills include experience in assurance activities, drafting Government correspondence, and a demonstrated ability to liaise effectively with a range of internal and external stakeholders.
As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, the capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.
Please note this position requires a pre-employment medical.
Notes: This is a temporary vacancy available immediately for six months with the possibility of extension up to 12 months and/or permanency.
Selection will be based on a written application, referee reports and as necessary, an interview. A merit pool may be established from this selection process to be used to fill vacancies for this role over the next 12 months.
How to Apply: A written pitch of no more than two pages addressing the Skills, Knowledge and Behaviour Capabilities detailed in the Position Description.
A current curriculum vitae and the names and contact details of two referees.
Applications should be submitted .
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
#LI-DNI
This is a temporary vacancy available immediately for six months with the possibility of extension up to 12 months and/or permanency.
