Senior Project Officer
Grade: 9/10
Salary range: $129,464-$142,665 + superannuation and leave loading
Duration: temporary full time role for 12 months
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell or Gosford. This may be subject to change in line with DCS workplace policies
Deliver fast‑paced initiatives that strengthen network performance and operational capability.
Lead end‑to‑end delivery of multiple short to medium‑term initiatives within the Technology Operations environment. Work closely with technical teams to deliver practical outcomes using lean and agile approaches.
About the team
This role sits within the Technology Operations (Tech Ops) team in the NSW Telco Authority.
The team is responsible for the ongoing performance, reliability and uplift of the network environment. It leads initiatives that enhance network capability, resilience and operational efficiency, ensuring services continue to meet evolving business and stakeholder needs.
Your responsibilities will include
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Leading end‑to‑end project delivery (initiation through to close)
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Managing multiple short to medium‑term initiatives concurrently
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Applying lean and agile delivery practices to drive efficient outcomes
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Working closely with technical teams to translate operational needs into practical delivery plans
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Managing stakeholder relationships across technical and business areas
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Monitoring progress, identifying risks and implementing pragmatic mitigation strategies
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Supporting governance and reporting requirements
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Contributing to continuous improvement and uplift initiatives
For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will have
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Demonstrated experience delivering end‑to‑end (E2E) projects
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Significant experience in project delivery roles
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Proven ability to manage and deliver short to medium‑term projects in fast‑paced environments
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Strong stakeholder management and communication skills
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Experience working in agile or lean delivery environments
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The ability to operate autonomously and drive outcomes with minimal oversight
Nice to have:
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Familiarity with Technology Operations or similar operational teams
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Experience with lean delivery and continuous improvement practices
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Understanding of project governance frameworks
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Strong problem‑solving skills and ability to navigate ambiguity
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
This role may require additional enhanced security vetting.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Fiona Glover via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9:59am Friday 5th June
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected] or 02 9494 8351.
For more information, please visit
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