Your contribution as a Customer Service Support Officer:
We deal with native animals and plants, heritage places, environmental authorities, waste, contaminated land and coastal waters
You'll directly answer a diverse range of telephone and email enquiries from the public
You'll provide advice to customers who are using the Department's online systems to retrieve information, update their records and lodge applications and returns
You'll validate and process applications for licences and permits including liaising directly with applicants to correct incomplete applications and organise payment of application fees
You will accurately data enter applications and returns into department systems
You'll generate and post accurate notices, returns and invoices for fees
You'll contribute to the receipting and banking of paid fees and assist in the debt recovery of unpaid fees
What's in it for you?
You will be a valued member of a welcoming and supportive team who recognises the enormous value a clean environment, innovative society and economy and vibrant culture contributes to our lives
You will experience so much here. For most of us, it starts with our wonderful people and the rich, diverse perspectives they bring. Our workforce is dedicated, passionate and curious. We are all different and those differences are what make us great. You'll learn about the department working in a friendly team. Here are some colleagues' stories.
Be rewarded: benefit from competitive remuneration, flexible work options and many professional and leadership development opportunities within the department and across the public sector.
About you
You'll be a confident communicator happy to talk directly to members of the public to answer their enquiries and assist them with permit and licence applications
You'll be known for your ability to calmly problem solve in a customer-facing environment including finding answers in real time by researching knowledge articles, websites and departmental systems
You'll be respected for your ability to meet deadlines and achieve results
You'll be a great team player always able to assist your colleagues and willing to mix up your duties from day to day to meet shared goals,
You'll quickly gain knowledge to answer common enquires
You'll quickly gain proficiency in assessing and processing licence and permit applications
How to Apply
You are encouraged to connect with Mark Franco, Manager to chat through this opportunity and flag any reasonable adjustment you may require before applying
Refer to the attached Position Description for full details on how to apply
To enable the selection panel to confirm that you are eligible for priority consideration, the panel requires your written assertion that you are of Aboriginal or Torres Strait Islander descent or you are a person with a disability.
Applications to remain current for 12 months<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
