Join Australia's leading lighting retailer
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Full-time permanent position
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Hybrid working arrangements (3 days in the office and 2 days from home)
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Support Centre based in Derrimut
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Generous staff discounts, share scheme and career development opportunities
BEACON LIGHTING
Since 1967, Beacon Lighting has been helping Australians create beautiful homes. Today, we're Australia's leading specialist retailer of lighting, ceiling fans and light globes, with more than 130 stores nationwide.
Our success is built on exceptional products, outstanding customer service and a team that genuinely cares. We're proud of our collaborative culture where people are supported to grow, contribute ideas and make a real impact.
THE ROLE
We're looking for a customer-focused and solutions-driven Customer Care & Warranty Specialist to join our After Sales Care team.
Every day is different. You'll help customers after their purchase, assess warranty claims, liaise with stores and suppliers, and work towards fair, practical outcomes that create positive customer experiences.
If you enjoy solving problems, making decisions and helping people, this could be the perfect role for you.
A DAY IN THE LIFE
Assist customers via phone and email with warranty and after-sales enquiries
Assess warranty claims in line with company policies
Process warranty requests and ensure timely resolutions
Work closely with stores, suppliers and internal teams to resolve customer issues
Keep customers informed throughout the warranty process
Maintain accurate records using our CRM and ticketing systems
Identify opportunities to improve processes and customer outcomes
Deliver friendly, professional service with every interaction
ABOUT YOU
Experience in customer service, warranty, retail support or a similar role
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Great organisational skills with the ability to prioritise competing tasks
Confidence using multiple computer systems
A positive attitude and willingness to learn
The ability to work independently while being a supportive team member
Experience in warranty administration or CRM systems is an advantage but not essential.
WHY JOIN BEACON LIGHTING?
At Beacon Lighting, we believe our people are our greatest asset. In return for your contribution, you'll enjoy:
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Hybrid working arrangements (3 days in the office and 2 days from home)
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Competitive salary
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Generous staff discounts
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Employee Share Purchase Plan
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On-site parking
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Ongoing training and career development
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A supportive, collaborative team environment
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The opportunity to work for an established ASX-listed Australian retailer with over 50 years of success
If you're passionate about delivering great customer experiences and enjoy finding practical solutions, we'd love to hear from you.
Please Note
A criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group.
