Job description
Agency Department of Corporate and Digital Development Work unit Accounts Receivable
Job title Client Services Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Alice Springs
Position number 20394 RTF 351081 Closing 08/07/2026
Contact officer Chunchun Shrestha, Assistant Manager Accounts Receivable on 08 8951 6473 or
[email protected]
About the agency https://dcdd.nt.gov.au
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351081
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
As part of the Accounts Receivable work unit, provide an efficient and effective accounts receivable service to client agencies
by issuing invoices, processing receipts and proactively making phone calls to debtors as part of a call centre environment
to support timely debt management and recovery.
Key duties and responsibilities
1. Deliver timely and accurate debt recovery services for NTG invoices, ensuring all documentation complies with
legislative and agency requirements.
2. Issue invoices, credit/debit memos, and process receipts on behalf of NTG agencies, maintaining consistency and
accuracy across transactions.
3. Maintain high-quality records through consistent, accurate, and timely data entry and processing standards.
4. Manage a portfolio of debtors, proactively contacting clients to support effective debt recovery and uphold service
standards.
5. Contribute to the improvement of processes and systems, identifying opportunities for enhanced efficiency and service
delivery.
Selection criteria
Essential
1. Proven ability to provide high-quality customer service in a busy environment and deliver clear and respectful
communication to a range of people that is clear to the recipient.
2. Demonstrated ability to manage phone and email queries including listening, asking questions, explaining information
clearly, recording outcomes and escalating issues as needed.
3. Demonstrated high attention to detail and ability to accurately record information, check documents, update records
and maintain good data quality.
4. Proven ability to organise work, manage competing priorities, meet deadlines, follow processes, use initiative and work
in a team environment.
5. Proven sound judgement and problem-solving skills including the ability to identify and resolve issues.
6. Experience using contemporary office and information systems to manage calls, emails, spreadsheets, databases and
records.
7. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, ethical practice, respect,
accountability, impartiality, innovation and diversity.
Desirable
1. Knowledge of accounts receivable, debt recovery, the Financial Management Act 1995, Treasurer’s Directions or related
public sector financial administration requirements.
Further information
The successful applicant may be required to undergo a criminal history check. A criminal history will not exclude an applicant
from this position unless it is a relevant criminal history.
