Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.
About The Role:
As a Client Accounts Officer, you will play an important role in ensuring the efficient management of customer accounts and supporting the organisation’s financial sustainability. You’ll oversee the end-to-end credit management process to maintain accuracy, compliance, and strong customer relationships.
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Provide credit management support across all areas of accounts receivable
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Maintain accurate and up-to-date customer account records
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Support the reconciliation of accounts and investigation of discrepancies
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Contribute to efficient billing, collections, and debt recovery processes
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Assist in sustaining business cashflow through proactive credit management
What you’ll be doing:
In this role, you’ll manage the daily operations of the credit function, ensuring timely processing and resolution of account matters while maintaining a high standard of service and compliance.
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Reconcile and maintain customer accounts, ensuring accuracy and timeliness
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Conduct debt recovery activities including negotiation and payment arrangements
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Prepare monthly collections reports and commentary for management
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Identify and escalate financial risks or inconsistencies in customer accounts
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Process billing runs, direct debits, credit notes, and fee waivers
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Support internal departments with receivables processing and account inquiries
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Maintain detailed records for auditing and compliance purposes
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Contribute to continuous improvement of systems, processes, and service quality
What we’re looking for:
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We’re seeking a detail-oriented credit professional who thrives in a fast-paced environment and demonstrates accountability, initiative, and strong customer focus.
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Minimum three years’ experience in credit management, accounts receivable, or debt recovery
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Strong analytical, problem-solving, and organisational skills
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High level of accuracy and attention to detail under pressure
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Excellent communication and negotiation skills
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Proficiency in Microsoft Office and financial systems (Microsoft Dynamics desirable)
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Qualification in finance, accounting, or a related field preferred
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Commitment to continuous improvement and quality service delivery
Benefits and Perks:
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Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
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Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
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Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
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Discounted family gym memberships through Fitness Passport
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Supportive induction and learning opportunities
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6 week’s paid parental leave for primary carer
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Free coaching and counselling through our Employee Assistance Program
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Reward and Recognition Program
Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today!
Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
