Posted: 12/08/2026
Closing Date: 11/09/2026
Job Type: Full Time - Fixed Term
Location: Aitkenvale
Job Category: Employment Services
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY Ability...
BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 47 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, Southern WA, North QLD, South East QLD including Gold Coast and Brisbane.
The BUSY Group is an Equal Employment Opportunity organization and is committed to achieving a diverse workforce. We strongly believe in an inclusive workforce and encourage applications from people with disabilities, First Nations People and people from culturally diverse backgrounds.
About the Role
As a Workforce Retention Consultant, you’ll play a vital role in changing lives by helping people not just find work but thrive in it. Once clients step into their new roles, you’ll be the steady support they can rely on—ensuring they have the adjustments, encouragement, and guidance they need to succeed long term.
You’ll act as the trusted link between employees and employers, fostering strong, positive working relationships. Through practical support, education, and open communication, you’ll help both parties build the confidence and capability to work together effectively.
As clients grow in their roles, you’ll walk beside them—supporting their career development, uncovering future goals, identifying training opportunities, and helping them map out meaningful pathways for advancement.
Your impact will be seen in the stability of job placements, the progress clients make in their careers, and the successful achievement of key milestones. This is a role for someone who genuinely cares about people and finds purpose in helping others build brighter, more secure futures.
This is a Full time-fixed term role until June 2030, based on our Aitkenvale office.
BUSY Benefits…
About you
What You’ll Bring
Resilience, patience, and genuine empathy when supporting people from all walks of life
Confident communication skills and strong attention to detail
The ability to build meaningful rapport and create trust with diverse clients
Ability to work across our 7 Townsville sites
Creative problem solving and the flexibility to tailor support to individual needs
A positive, solutions focused mindset that inspires motivation and drives great outcomes
What You’ll Need
Qualifications may include (but aren’t limited to): Certificate IV or higher in Community Services, Employment Services, Disability Support, Career Development, or similar
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
