PURPOSE of THE ROLE
The position of Support Worker is responsible for delivering participant-centred supports within the community, a Supported Independent Living (SIL) or residential environment for people with disability. The role provides day-to-day support, ensuring delivery is safe, consistent and in line with participant goals, NDIS Practice Standards, and organisational policies.
This position contributes to embedding lived experience, cultural responsiveness, and participant voice into service delivery. Reporting to the Operation Coordinator ensuring quality support provision is in the forefront of Joyful Souls Support disability services.
Position: Support Worker
Division: Operations
Employment Type: Casual (up to 38 hours per week to start)
Casual Salary Range: $45.28 per hour. Classification: SCHADS Award Level 2.1
Location: Alice Springs, Northern Territory.
Reports to: Senior Support Worker/s – House Lead and Operations Coordinator
OUR STORY
What began as a small, local support has grown into a trusted, community-led registered NDIS provider in Central Australia. Today, our diverse team works with people living with disability and their families, coordinators of supports and trusted partners to support genuine choice and control, to build independence, and encourage fun, friendship and growth.
WHO WE ARE
Joyful Souls Support: We envision communities where genuine connection fuels care, courage and compassion. We see a future where every person feels seen, heard and supported and where positive ripples of change flow outward to transform lives across Central Australia and beyond.
Joyful Souls Support: Our mission is we brighten lives and empower people through choice, connection, cultural respect and genuine care. We invest deeply in our team and community and together we deliver safe, high-quality support and create meaningful, lasting impact for people with disability across Central Australia.
Joyful Souls Support: Our values are we provide excellence in CARE, we are building an inclusive COMMUNITY, we CHAMPION CONTRIBUTION and CAREERS, we influence positive CHANGE and we are CAPABLE.
The Support Worker works collaboratively with participants, allied health professionals, and internal teams to promote continuity of care, positive participant outcomes, and a culturally safe and inclusive environment.
BENEFITS
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with inclusive leadership. In addition, we offer:
Ø Excellent pay rates, penalty rates and shift allowances
Ø Wellbeing benefits including flu-shot
Ø Volunteering leave, Emergency Services leave, Defence leave
Ø Discounted gym memberships
Ø Salary Sacrifice
Ø Professional development support, including specialty skills, First Aid, CPR, TAFE
Ø Access to free confidential counselling and support via our Employee Assistance Program (EAP)
WHO YOU ARE
Highly organised, with the ability to juggle multiple priorities and deadlines. Strong stakeholder engagement and relationship-building skills. Confident communicator with excellent interpersonal skills. A proactive, solutions-focused mindset and a genuine passion for developing people.
YOUR VALUES - HUMAN SKILLS
Compassion, Care, Integrity, Courage, Empathy, Kind, Reliable, Team focused
SELECTION CRITERIA
1. Experience within a NDIS-registered provider
2. Qualification or experience in Disability, Community Services, Individual Support, Recreation, developmental education, welfare work or Aboriginal health or related field
3. Experience supporting participants with complex behaviours or psychosocial disability
4. Knowledge of trauma-informed and culturally responsive practice
5. Lived experience of disability, or demonstrated experience working closely with people with disability, families, or carers
6. Experience supporting people with disability, mental health, or complex support needs
7. Sound understanding of participant-centered practice, safeguarding, and duty of care
8. Sound team collaboration and communication skills (verbal, reading, writing, computer skills).
9. Have an ability to work a variety of shifts (days, evenings, nights, weekends)
10 Must hold a valid NT driver's licence and have working rights in Australia
11. Must have (or be willing to obtain) a valid NDIS Worker Screening Check and NT Working with Children Check (Ochre Card).
For more information or to apply, please include a cover letter addressing the selection criteria and email your application to:
Janna Auricht
People, Culture and Wellbeing Manager
Email: [email protected]
Closing date midnight Sunday 13th September 2026
Job Type: Full-time
Pay: From $45.28 per hour
Ability to commute/relocate:
- Alice Springs NT: Reliably commute or planning to relocate before starting work (Required)
Education:
- Certificate I - IV (Required)
Language:
Licence/Certification:
- First Aid Certification (Required)
- Working with Children Check (Required)
- NDIS Worker Screening Check (Required)
- National Police Certificate (Required)
- Driver Licence (Required)
- Full Driver Licence (Required)
Work Authorisation:
Work Location: In person
