Front Desk Coordinator / Receptionist (Career Progression to Treatment Coordinator)
Location: Five Dock, Sydney
Employment Type: Full-Time or Part-Time
Join a Practice That Invests in Your Future
We are a modern, patient-focused dental practice looking for a warm, organised and motivated Front Desk Coordinator to become the face of our practice.
This is more than a receptionist role. We are looking for someone who wants to build a long-term career, with structured training and the opportunity to progress into a Treatment Coordinator position, helping patients understand and commence life-changing dental treatment.
If you enjoy working with people, love organisation, and are eager to learn sales, communication and patient care, we’d love to hear from you.
Your Responsibilities
- Greeting patients and creating an exceptional first impression
- Answering phone calls and responding to enquiries professionally
- Managing appointment scheduling and recalls
- Processing payments and health fund claims
- Coordinating patient records and maintaining accurate documentation
- Liaising with clinicians and the wider team to ensure smooth daily operations
- Assisting with administrative and practice management tasks
- Helping maintain a welcoming and organised reception environment
As You Grow in the Role
You will receive training to become a Treatment Coordinator, where you’ll learn to:
- Build strong relationships with patients
- Explain treatment options and answer patient questions
- Coordinate appointments for larger treatment plans
- Assist patients with finance and payment options
- Improve patient experience and treatment acceptance
- Work closely with clinicians to help patients achieve excellent outcomes
About You
We are looking for someone who is:
- Friendly, positive and genuinely enjoys helping people
- Well presented with excellent communication skills
- Highly organised with strong attention to detail
- Confident using computers and experienced with D4W
- Able to multitask in a fast-paced environment
- Reliable, proactive and a team player
- Eager to learn and develop professionally
Experience
Experience in dental reception is essential.
What We Offer
- Clear career progression into a Treatment Coordinator role
- Ongoing professional development
- Opportunity to make a meaningful impact on patients’ lives
- Competitive remuneration based on experience and performance
If you’re looking for more than “just another reception job” and want a career with genuine opportunities for growth, we’d love to hear from you.
Apply today with your resume and a short cover letter telling us why you’d be a great fit for our team
Job Types: Full-time, Permanent
Pay: $30.00 – $40.00 per hour
Benefits:
- Professional development assistance
Experience:
- Dental practice management: 2 years (Required)
Work Authorisation:
Work Location: In person
