Medical Receptionist – Job Description
We are seeking a friendly, organised, and professional Medical Receptionist to join our team. This role is essential in ensuring the smooth operation of our practice while delivering excellent patient care and administrative support.
Key Responsibilities
- Greet and assist patients in person and over the phone in a courteous and professional manner
- Schedule, confirm, and manage patient appointments efficiently
- Maintain accurate patient records and update personal and financial information
- Ensure appointments run on time by coordinating with healthcare providers and managing delays
- Respond to patient enquiries and direct them appropriately
- Maintain a clean, welcoming, and organised reception area
- File, retrieve, and manage medical records securely
- Handle billing, accounts, and general administrative duties
- Monitor and maintain office supplies and equipment, arranging orders and repairs as needed
- Provide support to patients in distress or emergency situations
- Uphold strict confidentiality of patient information at all times
- Follow practice policies and procedures, contributing to continuous improvement
- Work collaboratively with the team to support daily operations
Key Skills & Attributes
- Strong multitasking and organisational abilities
- Excellent communication and interpersonal skills
- Professional and friendly manner
- High attention to detail and accuracy
- Strong customer service focus
- Effective time management skills
- Flexibility and adaptability in a busy environment
- Confident telephone manner
- Ability to maintain confidentiality and professionalism
What We Offer
- Supportive team environment
- On-the-job training for the right candidate
- Opportunity to develop skills in a healthcare setting
Email: [email protected]
Job Type: Casual
Pay: From $32.00 per hour
Work Location: In person
