Why you will love Working Here
Getting older can mean giving up a lot. Your home. Your routine. The little things that make life feel like yours. We don't think it should.
With more than 800 team members and 200 volunteers, we're here to help people stay connected to the life they love. Whether that's a lift to an appointment, help around the house, or a familiar face stopping by for a chat, we're making everyday life a little easier for people across our community.
And we look after our team the same way. You'll be supported, appreciated, and surrounded by people who genuinely care about making life better for others and each other.
The work you do might happen behind the scenes, but it's what helps the right support show up at the right front door, every day.
Here's what you can expect
- Clear, supported career pathways and training to help you grow
- Not-for-profit salary packaging ($15,900 per annum)
- Leave loading to make your time off even sweeter
- Branded workwear
- Employee referral rewards because good people know good people
- Fitness Passport access to gyms and wellness facilities
- Employee Assistance Program for confidential support when you need it
- QLeave portable long service leave that recognises long-term care work
For many people, your voice will be one of the first they hear when they reach out to Suncare.
As a Customer Contact Consultant, you'll be there to answer questions, provide information, and help people take the next step towards the support they're looking for. Sometimes that means helping someone understand their options. Other times, it means listening, solving a problem, or connecting them with the right person.
Every conversation is an opportunity to make someone feel heard, understood, and supported.
This is a permanent full-time position Monday to Friday (76 hours per fortnight).
Day to day, you'll:
- Be the first point of contact for people getting in touch with Suncare
- Provide helpful, accurate information about our services and support options
- Listen carefully to understand what people need and guide them to the right support
- Respond to enquiries, concerns and complaints with care, professionalism and empathy
- Build positive relationships with customers, families, team members and community partners
- Keep customer information accurate and up to date
- Maintain detailed and confidential records of customer interactions
- Stay informed about Suncare services and changes across the aged care sector
- Work closely with colleagues to ensure people receive a positive and consistent experience
- Look for opportunities to make each interaction as helpful and straightforward as possible
You’ll thrive in this role if...
- You genuinely enjoy helping people and can stay calm, patient and positive, even when conversations are challenging.
- You're a great listener, communicate clearly, and know how to make people feel comfortable asking for help.
- You'll also bring:
- Excellent communication and interpersonal skills
- A warm, professional phone manner and strong customer service experience
- Confidence using Microsoft Office and database systems
- Strong organisational skills and the ability to manage competing priorities
- Attention to detail and a commitment to maintaining accurate records
- Sound problem-solving skills and the ability to think on your feet
- The ability to work independently and as part of a supportive team
- Experience responding to urgent customer situations or changing circumstances
- Experience coordinating services, referrals or support pathways (desirable)
- A Diploma in Business Administration, Community Development, or a related field would be advantageous but not essential
Belonging Starts Here
We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.
We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
Apply
If you’re ready to be part of something that truly matters - we’d love to hear from you. Apply online today and start your career with heart!
"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."
