Join Smart WFM as our Operations Officer – Governance, Contracts & Compliance and help build the operating discipline behind one of Australia's leading workforce technology consultancies.
At Smart WFM, we partner with organisations to unlock the power of people through innovative workforce management and HR technology solutions. As an Operations Officer, you will play a critical role in ensuring our governance, contract management and operational compliance activities support sustainable growth while protecting both our clients and our business.
Reporting to the Chief Operating Officer, you will work across operations, commercial, delivery and leadership to ensure client commitments, governance processes and contract obligations are organised, visible and consistently delivered. You will become the central coordinator who helps transform complex agreements and operational requirements into practical business actions.
This is a highly collaborative role that combines governance, contract administration, operational coordination and continuous improvement. You'll help strengthen Smart WFM's operating maturity by improving visibility, reducing risk and ensuring our leaders have confidence that commitments are being met.
This role is ideal for someone who enjoys bringing structure to complexity, has excellent organisational and communication skills, is comfortable working with technology, and takes pride in helping a growing business operate professionally and efficiently.
While this is a remote-first role, occasional travel to client sites or team events may be required.
Key Responsibilities
Governance & Operating Discipline
Maintain Smart WFM's governance registers, approvals, risks, policies and operational actions while supporting the Executive Operating Rhythm through governance reporting, action tracking and decision management.
Contract Management & Obligation Control
Maintain client agreements, Statements of Work, renewals and commercial documentation while tracking operational obligations, reporting commitments, renewal dates and contract compliance requirements.
Legal & Compliance Support
Provide para-legal style operational support by coordinating contract reviews, document preparation, legal engagement, issue summaries and compliance activities while ensuring legal advice is obtained from qualified advisors where required.
Client Commitment & Delivery Governance
Work closely with Practice Leaders, Project Managers and Customer Success to ensure contractual commitments are translated into practical delivery activities and remain visible throughout the client lifecycle.
Systems, Data & Technology Enablement
Leverage Microsoft 365, SharePoint, HubSpot, PandaDoc, Kantata, BambooHR and Smart WFM's internal tools to improve governance visibility, automate workflows and maintain high-quality operational data.
Stakeholder Coordination & Risk Management
Coordinate across leadership, operations, finance, delivery, customer success, insurers and external legal advisors to keep actions progressing, escalate risks early and ensure commitments remain on track.
Continuous Improvement & Operational Excellence
Continuously improve governance processes, templates, registers and workflows while identifying opportunities to reduce operational risk, improve efficiency and strengthen Smart WFM's operating maturity.
Success Measures
- Contract obligations are captured, assigned and reviewed before they become risks.
- Client agreements, SOWs, renewals and commercial documentation are accurate, current and easily accessible.
- Governance registers remain current and actively support business decision making.
- Operational risks and compliance obligations are identified and escalated early.
- Internal approval processes are consistently followed.
- Practice Leaders and Project Managers have clear visibility of client-specific obligations.
- Legal, insurance and compliance activities are coordinated efficiently.
- Governance processes support Smart WFM's scalable operating model.
- Technology and automation reduce manual administration while improving accountability.
Qualifications & Experience
- Experience in operations, governance, contract administration, project coordination or compliance roles.
- Strong contract literacy with the ability to interpret commercial agreements and operational obligations.
- Excellent organisational skills with exceptional attention to detail.
- Experience coordinating multiple stakeholders and managing competing priorities.
- Strong written and verbal communication skills.
- Confidence working with Microsoft 365 and business systems such as SharePoint, HubSpot, PandaDoc, Kantata, BambooHR or similar platforms.
- Experience improving business processes and operational workflows.
- Exposure to governance, risk management or compliance activities is highly regarded.
- Relevant qualifications in Business, Operations, Project Management, Law, Governance or a related discipline are desirable but not mandatory.
WHAT IS THE WORKING EXPERIENCE LIKE AT SMART WFM?
At Smart WFM, we focus on providing the best possible support to our consultants. As a mature-thinking company, we believe that people are the most important aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow each individual to flourish and express themselves in their own unique way, while experiencing a genuine sense of belonging.
We want every member of our team to achieve success in whatever form that takes, from delivering exceptional client outcomes to improving the way we work every day. Rather than simply reacting to workplace challenges, we focus on creating an environment where people can do their best work from the outset.
At Smart WFM, we have what we call the 'Dr. Seuss Policy', inspired by the famous quote:
"Today you are You, that is truer than true. There is no one alive who is Youer than You."
Smart WFM operates with a mature culture built on trust, communication and cooperation. We value diversity because it brings fresh perspectives, stronger ideas and better outcomes for our clients. We encourage everyone to simply be themselves, creating a workplace that is meaningful, empowering and enjoyable.
INTERESTED?
Tell us about yourself and what motivates you professionally.
Perhaps you're more traditional and would like to send us your CV, that's absolutely fine.
You may prefer to write us a letter explaining your interests and career aspirations.
Or perhaps you'd like to share a portfolio, personal website or other examples of your work.
Be yourself, because that's important to us.
We communicate throughout our recruitment process using BambooHR email. Occasionally these emails may be delivered to your spam or junk folder. If you don't hear from us, please check your spam folder for emails from BambooHR and add them to your safe sender list so you don't miss any updates.
Thank you for considering Smart WFM as the next step in your career. We look forward to learning more about you.
