Mörk is looking for a hands-on hospitality leader to help shape the experience across our venues.
For over 14 years, Mörk has built a reputation around exceptional hospitality and bean-to-bar chocolate. Today, Mörk brings together hospitality venues, chocolate production, retail, wholesale, and international markets — creating a business that continues to evolve while remaining deeply connected to quality, craft, and customer experience.
From busy weekend services and seasonal launches to retail experiences and team development, no two days look quite the same.
If you love the energy of hospitality, working closely with teams, and creating experiences people genuinely remember, this role might be for you.
The Role
Working across multiple venues, you'll partner closely with venue leaders and directors to strengthen service, develop teams, elevate retail engagement, and help shape how customers experience Mörk.
You'll play a key role across:
- Service and customer experience
- Retail engagement and sampling programs
- Team leadership and development
- Launches, activations, and seasonal menus
- Labour, rostering, and operational flow
- Venue presentation and guiding visual merchandising
This is a hands-on role spent largely in venues. One day might involve supporting a busy service, another launching a seasonal menu, developing a venue leader, or helping bring a new customer experience to life.
About You
You have experience leading one or multiple busy cafés, restaurants, or customer-focused retail environments.
You'll likely bring:
- Strong hospitality leadership experience
- A genuine love of customer experience
- Confidence working in busy environments
- Sound operational and rostering experience
- The ability to develop people and build strong teams
- Curiosity, initiative, and attention to detail
We're looking for someone who values quality, loves hospitality, and enjoys helping bring a distinctive brand experience to life.
Why Join Mörk
- Be part of a unique business spanning hospitality, bean-to-bar chocolate production, retail, wholesale, and international markets.
- Work closely with experienced leaders and have genuine influence across multiple venues.
- Join a team where quality, creativity, hospitality, and people genuinely matter.
This is an opportunity to have a meaningful impact across the business while staying closely connected to the people, products, and experiences that make Mörk what it is.
Apply Now
If this sounds like you, we'd love to hear from you.
Please apply with your resume and a short cover letter telling us a little about yourself, your experience, and what connects you to the role and the Mörk approach to hospitality.
Pay: $85,000.00 – $95,000.00 per year
Application Question(s):
- What's the largest size team you have managed?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Do you have experience as an area or multi-site manager?
Experience:
- venue management: 3 years (Preferred)
Work Authorisation:
Work Location: In person
