About Mukayi Healthcare
Mukayi Healthcare is a growing NDIS provider delivering high-quality, participant-centred supports across Western Australia. We are committed to empowering individuals with disabilities to live safely, independently, and with dignity.
Our team is passionate, supportive, and focused on making a real difference in the lives of our participants.
About the Role
We are seeking an experienced and motivated Client Coordinator to join our team.
This is a key role responsible for ensuring participants receive high-quality, compliant, and person-centred care, while coordinating staff, services, and stakeholder communication.
You will be the central link between participants, families, support workers, and allied health professionals.
Key Responsibilities
Participant Coordination
- Act as the primary point of contact for participants, families, and stakeholders
- Ensure supports align with NDIS plans, goals, and risk assessments
- Conduct regular wellbeing check-ins and update participant records
- Respond promptly to service changes and participant needs
Operations & Rostering
- Develop and manage staff rosters based on client needs and funding
- Allocate support workers based on skills, availability, and preferences
- Provide day-to-day guidance and support to staff
- Escalate performance or conduct issues when required
Compliance & Documentation
- Maintain accurate participant files, shift notes, and incident reports
- Ensure all documentation meets NDIS Practice Standards
- Support audits, compliance checks, and quality reviews
- Ensure risk assessments and behaviour support plans are followed
Stakeholder Engagement
- Liaise with families, support coordinators, and allied health professionals
- Attend case conferences and review meetings
- Communicate participant updates to internal teams
Continuous Improvement
- Identify service gaps and implement improvements
- Support onboarding of new participants and service agreements
- Contribute to improving systems, processes, and client outcomes
(Aligned with internal role requirements )
About You
We are looking for someone who:
- Has 3+ years’ experience in disability, aged care, or a similar sector
- Holds a Diploma (or higher) in Community Services or equivalent
- Has strong knowledge of NDIS standards, funding, and compliance
- Is highly organised with strong rostering and coordination skills
- Has excellent communication and stakeholder management skills
- Is proactive, solutions-focused, and calm under pressure
Requirements
- Current Driver’s Licence
- NDIS Worker Screening Check & Working With Children Check
- First Aid & CPR Certification
- Right to work in Australia
- Willingness to participate in on-call duties and travel if required
Why Join Mukayi Healthcare?
- Be part of a growing organisation making a real impact
- Supportive and collaborative team environment
- Opportunity to shape processes and improve service delivery
- Flexible working arrangements (where possible)
- Career growth and development opportunities
Apply Now
If you are passionate about delivering quality care and want to be part of a team that truly makes a difference, we would love to hear from you.
Pay: $45.00 – $48.00 per hour
Work Location: In person
