The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
THE ROLE
The Communities and Families Transformation Program (CFTP) is a large-scale service transformation program that will replace legacy case management systems and deliver modern tools to approximately 10,000 users across nine program areas in the Department of Families, Fairness and Housing (DFFH) and the Department of Justice and Community Safety (DJCS). The program will also deliver improved case management and reporting capabilities to Community Sector Organisations (CSOs) and Aboriginally Controlled Community Organisations (ACCOs). The program will redesign how services are delivered to improve efficiency and outcomes while enhancing compliance and data privacy and security.
The first tranche of work, spanning three years will deliver: replacement of IRIS (the legacy sector case management and reporting system); service design for Child Protection; and complete foundational technology design and build and procurement. Key foundational elements will include capacity to securely store and share information practitioners need to support case planning and service delivery. The program will seek to design reusable technology assets that can be deployed across government.
Future tranches of work will be subject to completion and acceptance by government of subsequent business cases – building on tranche one outcomes to allow progressive completion of the program before legacy systems must be decommissioned.
Reporting to the Service Design Lead, the Design Lead Family Services contributes specialist expertise and knowledge on the design and implementation of ICT system improvements to the delivery of family service programs and initiatives funded by the department for children and families. This role requires working in partnership with key stakeholders responsible for the delivery of the family services, including Centre for Excellence in Child and Family Welfare, Municipal Association of Victoria (MAV), Victorian Aboriginal Children and Young People's Alliance, VACCA, Family Services Alliances to deliver a human-centred service design across the Communities and Families Transformation Program.
The role is responsible for providing specialist knowledge of the family services sector, lead design in the replacement of IRIS, coordination of policy design and implementation with key family services stakeholders, and testing user enhancements with key stakeholders. The role is responsible for ensuring lived experience, practitioner expertise, evidence and system insights are integrated through the transformation process to support the future community service organisations needs are met to deliver quality outcomes. This role will have a specific focus on ensuring policy and implementation objectives for the modernisation of the ICT platform to enable an improved and holistic family services system which replaces the existing IRIS platform.
Working across policy, implementation and operational delivery, the Design Lead Family Services role provides specialist advice and expertise on the the design and testing of end-to-end user experience for community service organisations delivering family services with a focus on identifying opportunities for improvement and efficiency which translates the reform objectives into strengthened solutions for delivery of services for vulnerable children and families. The role champions contemporary service design methodologies, builds organisational capacity and work collaberativley with a range of key stakeholders to co-design reforms that are sustainable.
The position will require high level written and verbal communication skills, and an ability to be responsive to tasks including the provision of responses in a timely manner.
The successful candidate will be a highly collaborative and skilled leader motivated to work in partnership with front line practitioners, operational and system leaders, clients and technology partners to generate innovative yet feasible solutions that improve client outcomes.
ACCOUNTABILITIES INCLUDE
- Successfully lead the design of the family services workstream within Reform and Design, overseeing the associated work packages within the resourcing, timeline and budget parameters.
- Provide high quality authoritative advice and sound recommendations to the Service Design Lead, Service Reform and Design; working closely with Design Lead Specialist Services and Design lead Family Services to ensure a cohesive service design which meets the global business strategy and program commitments.
- Policy development and implementation of family services case management foundations. These include, development of common capabilities, such as case noting and assessment frameworks configured to enable optimal functionalities for all CSO delivering family services.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
