Assistant Manager – Luxury Furniture & Homewares
Full Time Position Available– 35 hours per week
Step into a space where design, detail, and customer experience are at the heart of everything we do. For nearly four decades, TRILOGY has brought exclusive, European-inspired pieces to their loyal clientele who value sophistication and craftsmanship. Located in the heart of Claremont, our showroom is a destination for those seeking timeless interiors. We’re looking for a vibrant and design-savvy Assistant Manager to be a part of our story, support day-to-day operations of our showroom and continue to elevate our success in turning client visions into reality.
Why join our team?
- Our showroom is a special place, not just for our clients, but for our team. We believe exceptional service starts with a culture where you feel as supported and valued as our clientele.
- This is an opportunity to work in an environment where no two days are the same and you will enjoy coming to work.
- You will be remunerated with a competitive salary package and of course staff discounts that will make you the most adored family member and friend when it comes to gift giving…
- The only glass ceilings that exist are the ones in our clientele’s conservatories! With Trilogy you will be given opportunities for professional growth.
- Rare opportunity to work within a well-respected brand with unique collections in a beautifully curated showroom.
- Onsite parking available.
- 35 hour week, no late night or Sunday trading.
What will you be doing?
- Support the Managing Director and General Manager in daily operations, maintaining a professional and inspiring retail environment.
- Deliver exceptional service by guiding customers through design-led collections, multiple ranges and crafting tailored proposals and quotations, including custom soft furnishings.
- Drive team performance by leading, training, and motivating staff to meet sales targets and uphold high service standards, report monthly sales figures.
- Coordinate and quote for furniture deliveries.
- Manage website content with support from the General Manager for Trilogy and Kartell Perth (including product uploads, image formatting (via Adobe Photoshop), product specifications, descriptions, and branding alignment).
- Demonstrate intermediate proficiency in Adobe Photoshop for professional image formatting and product presentation.
- Maintain and update customer databases via Klaviyo; schedule and send promotional emails and contribute to marketing initiatives.
- Utilise both Shopify and Klaviyo platforms for comprehensive customer database management and e-commerce operations.
- Process sales, returns, refunds, credit notes, and gift vouchers using Shopify; reconcile daily sales and manage special order paperwork and scheduling.
- Liaise with the Warehouse Team and Kartell Milan representatives to ensure efficient stock transfers, product updates, and client support.
- Generate shipping documents and schedule couriers for online orders.
- Maintain showroom presentation to reflect brand elegance and quality.
- Oversee stock management, merchandising, and product displays.
- Handle customer disputes with professionalism and care.
What we are looking for in you!
- Proven experience in retail leadership, ideally in high-end furniture, interiors, or luxury goods.
- Minimum 3-5 years of retail leadership experience demonstrating progressive responsibility and team management capabilities.
- A natural connector — personable, warm, and able to inspire both clients and team members
- Proven sales ability with a customer-first approach.
- Exceptionally organised, with a sharp eye for detail and follow-through
- A genuine passion for design, interiors, and homewares.
If you’re an Assistant Manager who is ready to lead in a space that celebrates design, craftsmanship, and client connection – this is your chance to be a part of something truly special.
