Ready to reboot your career in IT?
Do you love solving problems, helping people, and learning new technology?
We're looking for an enthusiastic IT Support Officer to join our Digital Services team.
Whether you're starting your IT journey or looking to build your hands-on experience, this is an exciting opportunity to work across a diverse technology environment while providing meaningful support to employees who rely on technology every day.
As the first point of contact for IT support, you'll play a vital role in helping people stay connected, productive, and confident with technology. You'll gain valuable exposure to a broad range of systems, applications, devices, and support processes while developing the skills needed to grow your career in IT.
Why Join Us?
- B uild practical, real-world IT skills every day
- Gain exposure to Microsoft 365, user account management, hardware, software, networks, and business systems
- Flexible work-from-home options (upon completion of probation period) to support work-life balance.
- Salary packaging benefits: up to $15,900 tax-free plus $2,650 meals and entertainment.
- Access to employee discounts across shopping, dining, and travel.
Be part of a supportive and collaborative team
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About the Role
As an IT Support Officer, you'll be the friendly voice and trusted first point of contact for employees seeking technical assistance. You'll troubleshoot common IT issues, guide users through solutions, manage support requests, and collaborate with specialist teams when more advanced support is required.
Success in this role comes from combining strong customer service skills with curiosity, problem-solving, and a willingness to learn.
What You'll Be Doing
- Be the first point of contact for IT support, delivering friendly and professional assistance to employees across the organisation.
- Troubleshoot and resolve common IT issues including Microsoft 365, Outlook, Teams, user accounts, passwords, devices, and connectivity problems.
- Manage incidents and service requests through the IT Service Management system, ensuring accurate and timely updates.
- Collaborate with specialist IT teams by escalating complex issues and providing clear diagnostic information.
- Deliver outstanding customer service by following up on requests and ensuring successful resolution for users.
Build your technical expertise through hands-on experience, ongoing training, and exposure to a wide range of technologies and systems.
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What We're Looking For
You don't need extensive IT experience or formal qualifications to succeed in this role. We're looking for someone with the right attitude, a passion for technology, and a genuine desire to help others.
You'll Bring
- A strong customer service mindset
- Excellent communication skills and the ability to explain technical concepts simply
- Patience, empathy, and professionalism
- Strong problem-solving abilities
- Reliability and the ability to work effectively in a call-driven environment
A positive, team-focused attitude
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Ideally, You'll Have Some Familiarity With
- Computer systems and troubleshooting basics
- Microsoft 365, Outlook, and Teams
- User accounts, passwords, permissions, and access issues
- Computers, peripherals, and connected devices
Service desk or ticketing systems
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Don't worry if you don't tick every box. If you're passionate about technology and eager to learn, we'd love to hear from you.
Essential Requirements
- Paid NDIS Worker Screening Clearance – or willing to obtain
- Paid Working with Children Check – or willing to obtain
Full Australian working rights
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Apply Today
If you're naturally curious, love solving problems, and enjoy helping people get back online (and back to work), we'd love to hear from you. Join a supportive team, grow your technical skills, and turn your passion for technology into a rewarding career. Apply now.
Take the next step in your IT career and apply now. [email protected]
