At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.
We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job is…..
The ADF Health Services Contract (ADFHSC) provides integrated, end to end health support to 85,000 Australian Defence Force personnel across 59 facilities. Services span primary and occupational healthcare, dental, physiotherapy, mental health, pharmacy, health administration and rehabilitation, as well as pathology, imaging, radiology, allied health, specialist services, patient transport and other off base care delivered through Bupa systems.
The Strategy and Insight Manager leads workforce analytics, establishes and maintains forecasting capability and planning for the ADF Health Services contract. This is a hands-on technical role. You’ll spend your time collecting data, analysing data and building models. Ultimately, the role builds trusted workforce data and forecasting models to support national rostering across 50+ Health Centres, inform operational decisions and optimise workforce resources.
Responsibilities include:
- Develop workforce insights, forecasting models and reporting to support safe and effective workforce planning across ADF Health Centres.
- Translate business and contractual requirements into a strategic roadmap for workforce capability, data and system improvements.
- Establish consistent, evidence-based workforce planning methodologies and data quality standards.
- Lead the development and ongoing improvement of workforce forecasting and capacity planning models.
- Identify, gather and analyse workforce, rostering, activity and demand data to inform staffing requirements.
- Support the implementation of the National Workforce Management System, including data gathering, migration and ongoing system improvements.
- Analyse workforce trends, risks and opportunities and provide actionable insights to operational and senior leaders.
- Build dashboards and reporting for workforce KPIs, forecasting and performance.
- Partner with operational teams to translate workforce forecasts into practical staffing and rostering plans.
- Continuously improve forecasting accuracy, data quality and workforce processes as the system matures.
What you’ll need to make it possible
- SQL or similar for extracting and combining data from multiple system
- Python or R for building forecasting models
- Advanced Excel, including Power Pivot
- Demonstrated hands on experience building, forecasting and capacity planning models. This role owns the technical build, not just the data preparation.
- Experience estimating true demand where the data is constrained by delivery capacity to model demand that was never recorded, rather than forecasting historical throughput. Proven experience forecasting demand from operational data including modelling seasonality and other recurring patterns and producing forecasts at site, regional, and national levels that reconcile to each other across multiple sites.
- Extensive experience with workforce management systems and forecasting/capacity planning tools.
- Highly analytical mindset with an ability to transform numbers into actions.
- Strong commercial acumen with an ability to understand, interpret and communicate complex business opportunities to both senior leadership and a grass roots audience.
- Postgraduate qualification in Business, Commerce or Communications or related discipline will be highly regarded
- Strong problem-solving capability, with the ability to quickly identify and resolve core issues.
- A high level of financial and commercial acumen, with a record of identifying opportunities and implementing sustained improvement initiatives.
- Very strong project and change management capability.
- This is a Baseline Security clearance role – candidates must be Australian Citizens in order to be considered
Desirable - Power BI or similar reporting tools or experience with a demand planning or workforce planning system
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Why you’ll love it?
- A people-first culture that supports your health, happiness, and wellbeing.
- Career growth opportunities through ongoing learning and internal pathways.
- Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
- Flexible working from home arrangements
- A workplace that recognises, rewards, and celebrates your success.
We support our people to be the healthiest and happiest versions of themselves.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
