- Live and work at the stunning Kings Canyon Resort (NT)
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Career growth with training and promotions
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Enjoy discounts across the 300+ G'day Group network of holiday parks
About Us
G’day Group
G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.
Discovery Kings Canyon
Say g’day to more of Australia and join us at Discovery Kings Canyon to experience the wonder of the Red Centre. Set halfway between Uluru and Alice Springs and on the doorstep of the unforgettable outback landscapes of Watarrka National Park— we are proud co-custodians of this sacred site of the Luritja and Arrente peoples. Immerse yourself in the rich cultural history of the Traditional Owners, connected to this land for over 30,000 years. Join our team and experience the wonder of the outback surrounds while connecting people to nature, networks and communities.
The Role
We're looking for an experienced and motivated Front Office Manager to oversee the day-to-day operations of our Front Office team. This is a hands-on leadership role where you'll drive outstanding customer service, support and develop your team and ensure smooth, efficient operations while contributing to the overall success of the park. This is a full-time, live-in opportunity, ideal for someone who enjoys leading from the front in a fast-paced hospitality environment.
Your duties include but are not limited to:
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Oversee all Front Office operations, including check-ins, check-outs, reservations, guest enquiries and daily administration.
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Lead, coach and mentor the Front Office team to deliver exceptional guest service and maintain high operational standards.
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Manage team rosters, staffing levels and labour costs to meet business needs and budget requirements.
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Monitor occupancy, room availability and revenue opportunities while communicating forecasts across departments.
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Work closely with Housekeeping, Maintenance and other teams to ensure a seamless guest experience.
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Oversee financial processes including billing, reconciliations, cash handling and reporting, ensuring accuracy and compliance.
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Drive operational efficiencies, maintain workplace health and safety standards, and proactively respond to guest feedback to continually improve the guest experience.
Skills & Experience
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Relevant tertiary/TAFE qualifications in Business/Tourism/Hospitality Management or equivalent is essential
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2-3 years' experience as a Front Office Manager, Duty Manager or Hotel Supervisor
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Experience of using either RMS, ReviewPro or REZDY
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Experience of Microsoft Suite, Online Booking software (travel, corporate express, accommodation etc)
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Previous experience with financial reporting, reconciliations or accounts within a hospitality environment will be highly regarded.
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Proven leadership skills with the ability to motivate, develop and support a high-performing team.
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Current Driver's Licence and Working with Children Check are essential (First Aid Certificate, Occupational Health and Safety highly regarded)
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Excellent communication and interpersonal skills with a genuine passion for customer service.
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Strong organisational skills, attention to detail and the ability to perform under pressure.
Benefits
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Free accommodation and meals, allowing you to fully immerse yourself in the unique lifestyle and team culture at Kings Canyon Resort.
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Flexibility to create and manage your own roster, giving you greater ownership of your schedule while leading a 7-day operation.
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Exclusive staff discounts for you and your family on accommodation and tours across our network, including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
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Ongoing learning and career development opportunities with pathways to grow within the business.
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A unique lifestyle opportunity to live and work amongst the breathtaking landscapes of Kings Canyon, in the heart of Australia's Red Centre.
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A genuine leadership role with the autonomy to influence day-to-day operations, develop your team, and make a meaningful impact on the guest experience.
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Access to Employee Assistance Program
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Service recognition awards
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Internal promotions and opportunities
Discover more to life - APPLY NOW!
This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery
**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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