Job description
Agency Department of Health Work unit Revenue Services, Patient Accounts
Job title Revenue Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $77,344 - $88,179 Location Darwin
Position number 43145 RTF 352252 Closing 23/07/2026
Contact officer Aisyah Fagih, Manager Revenue Services Patient Accounts on 08 8922 8165 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=352252
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Provide comprehensive Revenue support to ensure accurate financial classification of patients and to raise appropriate invoices for all
services provided by The Royal Darwin Hospital and Palmerston Regional Hospital to achieve optimum revenue generation.
Context statement
The position is required to work to agreed priorities with attention to detail and within timelines. A key contributor working in a small
professional team, with a multi-skilled, customer focused and process improvement mindset.
Key duties and responsibilities
1. Responsible for processing large volumes of Chargeable Patient invoices and Inpatient Hospital claims with attention to detail and
integrity of data, working in a dynamic environment and subject to strict deadlines.
2. Undertake follow-up of outstanding insurer and Medicare ineligible invoices to support timely revenue collection and reduce
potential aged debt, including escalating complex matters where required to Senior Revenue Officer.
3. Provide front line support for the Patient Account Office, including front counter customer services, and receipt of payments,
including cash, cheque and electronic payments.
4. First point of contact for accounts queries across the regions and providing resolutions in relation to revenue financial categories,
schedule of fees and Billing processes.
5. Responsible for financial category identification validation and identifying issues and correcting transactions that interface with the
Government Accounting System (GAS) for correct alignment of revenue.
6. Timely identification, verification and action of financial reports for revenue invoicing.
7. Thorough knowledge and compliance of NT Fees and Charges Manual, the Health Insurance Act, National Health Reform Agreement,
Medicare Benefits Schedule and work within set governance structures.
8. High level of motivation, prioritisation and ability to work with minimal supervision, within a customer focused delivery mindset.
9. Follow defined service quality standards, work health and safety policies and procedures relating to the wok being undertaken in
order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Demonstrated ability to accurately process large volumes of Chargeable Patient Invoicing and Inpatient Hospital claims using an
Enterprise billing system or similar.
2. High level ability and experience in front line counter customer service, providing professional advice/ support to clients and
receipting of payments including cash, cheque and electronic.
3. Proven ability to identify, investigate, provide informed financial fee advice and resolve queries within the revenue standards.
4. Demonstrated professional skills with the ability to set priorities and work under pressure perform without supervision and prioritise
conflicting demands.
5. Demonstrated high-level attention to detail in the identification of revenue generation to reduce potential revenue loss using patient
records/ data and completing daily audits.
6. Proven ability to comply with the relevant legislation/regulations and adhere to governance structures.
7. Highly developed communication skills, both written and verbal, across a broad and varied stakeholder group, including the ability to
interact effectively with people of diverse cultures.
8. Consistently good punctuality and attendance with the ability to enthusiastically work within a team and use own initiative to
complete tasks within critical deadlines.
Desirable
1. Experience in hospital or health service environment.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.
