Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.
Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.
Your daily tasks will include:
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Take New Patient phone calls and schedule appointments
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Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
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Assess and respond to emails and socials
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Work with Marketing to manage leads lists
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Complete lists and logs
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Recall phone calls and letters
