Position Summary
Supervises and participates in the daily operations of the Membership & Front End department. Supports the management team in promoting a high level of productivity. Oversees all marketing and business development representatives, and Member Service employees. Resolves member issues. Oversees employees, coordinates activities and upholds standards of the department/s. Performs computer duties for the register system controller. Maintains courteous member service at all times.
Job Duties/Essential Functions
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Develops, coaches, counsels and directs Membership & Front End personnel
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Provides feedback to promote team work and accountability among employees
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Interactively monitors Membership employee performance and participates in performance reviews
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Implements and upholds proper Membership & Front End general safety procedures and standards
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Approves timecards and other reports
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Coordinates employee breaks, lunches, and side tasks
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Assists in conducting job interviews
- Enables smooth flow of members through the membership line
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Arranges register fund increases, verifies prices, overrides register system flags, and corrects problems
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Asks for assistance from other departments when necessary.
- Carries out and ensures employee participation in Membership/Marketing Manager’s plans for special promotions and increasing Membership department productivity
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Monitors employee performance to determine that proper Membership & Front End department procedures are followed
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Coordinates and participates in department counter duties: processing membership sign ups, renewals, membership cards and processing merchandise refunds
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Assists Membership/Marketing & Front End Manager in administrative duties, such as scheduling employees, writing supply orders, arranging for equipment maintenance and repair, tracking employee errors, and coordinating and tracking safety training & in employee staffing and maintenance; interviewing, hiring and reviewing
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Works with the Front End Manager Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures and standards
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Counts register at sign on and ensures the register’s cleanliness
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Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
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Receives accurate payment for merchandise and makes change when necessary
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Determines the number of registers needed to reduce the lengths of member lines and maintain efficiency
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Provides register change orders
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Resolves any issues with the checkout process; verifies prices, reprints member receipts, overrides register system flags to enable a smooth flow of members through the registers
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Responds courteously to member complaints
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Maintains MPU (Merchandise Pick Up) accounting for all merchandise within MPU area
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Performs support duties for the Front End management team
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Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits, and oversees the Member Services employees as needed
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Follows through with and ensures employee participation in the Membership & Front End Manager’s plans for permanent/seasonal staffing and marketing promotions
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Performs cashiering, boxing and other Front End duties as necessary
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Assists in other departments of the warehouse as necessary
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Provides and makes certain prompt and courteous customer service to members, employees, and suppliers
Ability to operate vehicles, equipment or machinery
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Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training:
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High School Certificate or higher
Licenses/Certifications:
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None; or
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First Aid & CPR (or willing to obtain) for Supervisor roles
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Emergency Warden (or willing to obtain) for Supervisor roles
Experience/Skills:
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Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
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Strong customer service, communication, interpersonal and organisation skills
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Supervisory, leadership, problem solving and critical thinking skills or comparable experience
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Data entry and data management
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Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
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Basic math skills
Other specific requirements
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Full COVID-19 vaccination or medical contraindications certificate
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Satisfactory Criminal Record Check
- If successful, you will be required to undertake role & department specific training within specified timeframes
Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.
