About Us
Aegis Health has a guiding philosophy and deep commitment to quality health care based on compassion and respect. Aegis Health has evolved from the Aegis Group’s extensive experience in care provision to develop innovative health care services. At Murdoch Square, these integrated health services comprise surgical services, mental health services, and primary care services. The surgical services are located across three floors in the Aegis Health Private Hospital.
Aegis Health offers a competitive rate of pay and benefits including onsite parking. We provide a supportive workplace with ongoing education and training opportunities, where staff are encouraged to grow professionally while contributing to exceptional patient care.
About the Role
Aegis Health is seeking a professional, customer-focused Hospital Receptionist/Concierge to join our Patient Administration team. This role requires flexibility to work across a rotating roster to ensure coverage during operating hours. The position needs to be filled between 6:00am and 8:00pm, Monday to Friday, and between 8:00am and 8:00pm on Saturdays and Sundays.
As the first point of contact for patients, visitors, staff, and external stakeholders, this role is responsible for delivering exceptional customer service while ensuring the smooth operation of the hospital reception area. The successful candidate will provide front-line reception, concierge, and administrative support, creating a welcoming and professional experience for everyone entering the hospital.
Reporting to the Patient Administration Manager, you will manage incoming calls, assist with patient and visitor enquiries, support hospital wayfinding, coordinate visitor access processes, and respond appropriately to urgent situations. You will play a key role in maintaining a positive first impression of the hospital while supporting safe, efficient, and patient-centred service delivery.
Essential Skills & Experience
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Demonstrated experience providing exceptional customer service in a busy environment.
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Excellent verbal and written communication skills.
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Strong organisational skills with the ability to prioritise competing demands.
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Demonstrated problem-solving skills and sound judgement.
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Experience operating multi-line telephone systems and managing high call volumes.
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Knowledge of patient administration systems and healthcare software applications.
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Demonstrated empathy, professionalism, and sensitivity when dealing with patients, families, and visitors.
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Strong work ethic and commitment to organisational policies and procedures.
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Proficient computer skills and ability to learn new systems quickly.
Requirements
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Eligibility to work in Australia.
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National Police Clearance.
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Working with Children Check.
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Identification verification and credentialing checks as required.
How to Apply
If you are a customer-focused professional who enjoys helping people and thrives in a fast-paced healthcare environment, we would love to hear from you.
Submit your application, including your resume and cover letter outlining your suitability for the role.
