Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is seeking a highly experienced Senior Legal Specialist to support our Specialty portfolio within the General Insurance division. In this critical role, you will provide subject matter expertise across complex and sensitive claims, ensuring matters are managed with integrity, empathy and in line with regulatory and scheme requirements.
You will play a key role in driving early and appropriate resolution strategies, partnering closely with icare, legal providers and agencies to deliver fair, defensible and trauma-informed outcomes. This position is central to maintaining technical excellence, minimising risk, and supporting sustainable claims management practices.
How you'll make an impact
On a day to day basis, you will:
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Act as the primary technical referral point for complex and sensitive Specialty claims.
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Provide expert guidance on liability, quantum, evidentiary requirements and resolution strategies.
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Partner closely with icare and legal stakeholders to develop and implement effective claim strategies.
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Instruct and manage legal providers, counsel and specialists to progress matters efficiently.
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Drive early resolution opportunities including ADR pathways, conferencing and negotiated settlements.
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Monitor portfolio trends, risks and emerging issues and provide insights and escalation recommendations.
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Build and maintain strong stakeholder relationships, ensuring trauma-informed and respectful engagement.
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Contribute to continuous improvement initiatives to enhance claims processes, consistency and quality.
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Support and uplift technical capability within the team through coaching and knowledge sharing.
About You
We are looking for an experienced legal or claims professional with deep expertise in Specialty or complex personal injury matters. You bring a highly empathetic and professional approach, combined with strong technical capability and the ability to influence outcomes across a wide range of stakeholders.
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Significant experience managing complex Specialty, personal injury or historical liability claims.
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Strong understanding of liability, quantum assessment and evidentiary requirements.
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Experience working with government schemes, insurers or large institutional environments.
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Demonstrated experience engaging and managing external legal providers.
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Strong knowledge of ADR approaches, Model Litigant obligations and trauma-informed practices.
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Excellent communication skills with ability to prepare high-quality reports and recommendations.
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Proven ability to analyse trends and provide actionable insights.
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High level resilience, empathy and professionalism when handling sensitive matters.
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Strong organisational skills with the ability to manage competing priorities.
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Attractive remuneration packaging & flexible work arrangements including Work from Home
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Opportunities for career growth and professional development.
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A collaborative environment where your contributions are valued.
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Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
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Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
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A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
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Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
Apply now to join Gallagher Bassett and play a key role in delivering fair, empathetic and technically sound outcomes across complex Specialty claims. Click ‘Apply for this Job’ to submit your application.
Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.
Agency candidates will not be considered for this position.
You must have the right to live and work within Australia to be considered for this opportunity.
Apply now and join a team that makes a difference!
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
