Administration Officer – NDIS Supports & Occupational Therapy
Gregory Hills | Full-Time, Office-Based | $60,000–$70,000 Package
Meet Our Team
We are a growing allied health provider delivering NDIS supports and Occupational Therapy services.
Behind every enquiry is a person waiting for support. Our administration team ensures clients receive clear communication, timely follow-up and a smooth pathway into services.
We are looking for a switched-on Administration Officer who works quickly, takes ownership and delivers results.
The Role
You will manage the client journey from initial enquiry through to active services.
This includes coordinating bookings, maintaining client pipelines, completing follow-ups and re-engaging clients who have stopped attending.
You will often be the first person clients, families and support coordinators speak with, making this role critical to both the client experience and the growth of our services.
Administration Team Vision
We are building an administration team that creates momentum.
We want people who solve problems, learn quickly and follow actions through without needing to be chased. Strong performers will have opportunities to take on greater responsibility as the organisation grows.
Who This Is For
- You are highly organised and work well at speed
- You communicate confidently by phone, email and SMS
- You take ownership and follow tasks through to completion
- You can manage multiple priorities without losing accuracy
- You learn systems and processes quickly
- You are comfortable being accountable for results
- You genuinely care about the experience clients receive
Previous administration, healthcare, disability, allied health or CRM experience is highly regarded.
Responsibilities
- Manage client enquiries, bookings and follow-ups
- Maintain accurate pipelines across our CRM and allied health platform
- Run client nurture and re-engagement projects
- Contact clients who have stopped attending and assist them to return to services
- Monitor outstanding actions and ensure nothing is missed
- Communicate with clients, families, support coordinators and practitioners
- Identify problems and improve administration processes
What Success Looks Like
- Enquiries are responded to promptly
- Clients understand what happens next
- Follow-ups are completed when promised
- Client records and pipelines remain accurate
- Fewer clients are lost through missed communication
- Practitioners can focus on service delivery because administration is under control
Our Values
Steadfast Accuracy in Progression
We move quickly while maintaining accurate records, communication and follow-through.
Embracing Agility for Success
We adapt to changing priorities, solve problems and keep moving forward.
Cultivating Empathy for Possibility
We listen, communicate clearly and treat every client with patience and respect.
Location
This is a full-time, office-based role in Gregory Hills, Monday to Friday from 9.00 am to 5.00 pm.
This position is not hybrid or remote. Applicants must be able to commute reliably to Gregory Hills.
Immediate availability is strongly preferred.
Compensation
$60,000–$70,000 package, depending on experience.
How to Apply
Submit your resume with a brief introduction explaining why you would perform well in a fast-paced, results-driven administration role.
Applications will be reviewed as they are received.
Pay: $60,000.00 – $70,000.00 per year
Work Location: In person
