We stand beside people when they need it most.
At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.
Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.
In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.
We have an exciting opportunity for an ongoing Legal and Client Support Officer (Clerk Grade 3/ to join the Drug Court Team at Legal Aid NSW, based in Parramatta.
As the first point of contact for clients, you will play a vital role in supporting clients who have a complex background and often a traumatic history. You will provide high-quality client service and deliver essential administrative assistance to a dedicated team of solicitors committed to helping clients achieve positive outcomes. You will also be a collaborative and professional representative of Legal Aid NSW as you will be part of a broader team of stakeholders which sits in a multi-disciplinary office.
The Drug Court Team is a specialist Legal Aid NSW team representing participants in the four NSW Drug Courts located in Parramatta, Sydney (Downing Centre), Dubbo and Toronto (Hunter region).
The Drug Court is an innovative therapeutic jurisdiction that works with eligible and appropriate offenders experiencing drug dependence, combining judicial supervision, treatment and rehabilitation to support long-term recovery and reduce reoffending.
This is a rewarding opportunity to contribute to a unique court program that helps transform lives, supports safer communities, and provides meaningful access to justice!
You are someone who thrives in dynamic, high-volume environments and you maintain composure under pressure. You have solid administrative experience which involves managing competing priorities with little support, being flexible when priorities change and demonstrating attention to detail and efficiency in all aspects of your work. You are enthusiastic about utilising technology to create efficiencies within your role and have experience using various systems.
As a collaborative team player, you consistently deliver high-quality support services with professionalism and reliability. Ideally, you are someone who understands the wider context of your role, acting as a change agent and fostering team alignment.
You are a dedicated, empathetic and client-focused professional who has strong communication skills which enable you to engage effectively with both clients, solicitors, stakeholders and senior leaders across a range of interactions such as phone enquiries, legal administrative tasks and liaising with the stakeholders within the office.
Here, every role has purpose.
Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.
We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.
You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.
Benefits of working at Legal Aid NSW
As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:
Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.
Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.
Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.
We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.
Closing Date: Sunday 19th July 2026 at 11.59pm
Your application is your chance to show why you’re a strong match for this role.
Targeted Question 1: Describe a time you successfully managed competing priorities independently while meeting key objectives.
Targeted Question 2: What strategies do you apply to support a team who have varying work experience, styles and needs?
