About the role
We are seeking an experienced Business Analyst to join our dynamic team at Nexa Group Pty Ltd, located in the vibrant Bondi Junction, NSW. In this full-time role, you will be responsible for managing and growing our valued client relationships, ensuring their complete satisfaction and driving business growth for our organisation.
What you'll be doing
- Gathering analyse and document business requirements through stakeholder engagement, workshops, interviews and process reviews.
- Providing insights and recommendations based on business analysis, operational data, research and stakeholder feedback to support business objectives and project outcomes.
- Developing and maintaining business requirements, functional specifications, process documentation, as built documentation, user stories, workflows and supporting artefacts.
- Analysing current-state business processes and identify opportunities for process improvement, operational efficiency and enhanced customer outcomes.
- Facilitating process mapping workshops and document current and future-state business processes.
- Working collaboratively with project teams, clients and technical resources to ensure business requirements are accurately translated into solution designs.
- Supporting solution validation activities to ensure delivered outcomes align with agreed business requirements and stakeholder expectations.
- Contributing to the continuous improvement of NEXA products, services, methodologies and internal processes
- Maintaining documentation standards and support effective information management practices across projects and operational activities.
- Supporting project delivery through effective requirements management, stakeholder engagement and business analysis activities.
- Assisting with project scoping, impact assessments and requirements prioritisation to ensure clarity of project objectives and deliverables.
- Working with clients and project teams to define business needs, solution requirements and acceptance criteria.
- Facilitating communication between business stakeholders, technical teams, vendors and project resources throughout the project lifecycle.
- Supporting testing activities including test planning, writing test cases, User Acceptance Testing (UAT), defect management and business sign-off.
- Assisting with solution implementation activities, training preparation and business readiness initiatives.
- Monitoring requirements traceability to ensure project deliverables remain aligned with approved scope and business objectives.
- Supporting governance and reporting requirements through accurate documentation and project artefact management
- Functioning as a subject matter expert for assigned products and solutions, providing guidance to internal teams and clients where required.
- Demonstrating excellent written and verbal communication skills across technical and non-technical audiences.
- Facilitating workshops, meetings and stakeholder discussions effectively.
- Building strong relationships with clients, stakeholders and project teams.
- Actively listening, asking insightful questions and clearly articulating business needs and proposed solutions.
- Produces high-quality documentation and presentations tailored to audience requirements.
What we're looking for
- 3+ years' experience in a Business Analyst or related role supporting business improvement, technology delivery, process optimisation or transformation initiatives.
- Demonstrated experience gathering, analysing and documenting business, functional and non-functional requirements through stakeholder engagement, workshops, interviews and process analysis.
- Proven ability to develop business cases, user stories, acceptance criteria, process maps, functional specifications and solution documentation to support successful project delivery.
- Experience working across software implementation, system integration, digital transformation and business improvement initiatives.
- Strong stakeholder management and facilitation skills, with the ability to engage effectively with clients, business users, technical teams, vendors and senior stakeholders.
- Experience conducting current-state and future-state process analysis and facilitating process improvement initiatives to enhance operational efficiency and customer outcomes.
- Demonstrated analytical and problem-solving skills, with the ability to assess impacts, identify risks and recommend practical business solutions.
- Experience supporting solution design, system testing, User Acceptance Testing (UAT), defect management and implementation activities.
- Experience translating business needs into clear and actionable requirements for delivery teams.
- Proficiency in business process modelling and documentation tools, including Microsoft Visio and Microsoft Office applications.
- Experience working within Agile, Waterfall and hybrid project delivery environments.
- Ability to analyse data, reporting and business metrics to support decision-making, business improvements and project outcomes.
- Strong understanding of customer experience, service delivery and operational processes within technology-enabled environments.
What we offer
At Nexa Group Pty Ltd, we are committed to providing our employees with a supportive and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits including:
- Opportunities for career development and ongoing training
- Flexible work arrangements to support work-life balance
- Team-building activities and social events
Job Type: Full-time
Pay: $115,000.00 – $130,000.00 per year
Experience:
- Relationship management: 3 years (Required)
Work Authorisation:
Location:
- Bondi Junction NSW 2022 (Required)
Work Location: In person
