Administrative & Customer Support Assistant
(Natural Medicine Healthcare Industry)
We are a well-established Australian company specialising in nutritional and natural healthcare products and services, and we are looking for a reliable, organised and service-oriented team member to join our office team.
This is a varied role suited to someone who enjoys working in a small team environment and is comfortable managing a combination of customer service, administration, order processing and general business support tasks.
Key Responsibilities
Your day-to-day responsibilities will include:
- Responding to customer enquiries via phone and email
- Processing customer orders and preparing invoices
- General office administration and data entry
- Assisting with order management and invoicing processes
- Answering incoming phone enquiries and providing customer support
- Supporting event and seminar coordination
- Providing general administrative support across the business as required
Essential Skills & Experience
We are looking for someone who can demonstrate:
- Accurate and efficient typing skills (50+ WPM preferred)
- Confidence using Google Workspace including Docs, Sheets, Gmail and Drive
- Strong computer literacy and the ability to learn new systems quickly
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of accuracy
- Strong organisational and time management skills
- Ability to manage multiple tasks and work independently when required
- Professional phone manner and strong customer service skills
Highly Regarded Experience
The following experience would be advantageous, but not essential:
- Previous experience in customer service, office administration or data entry
- Experience with invoicing or accounting software such as MYOB
- Experience working within a small business environment
- Exposure to sales support and general administration
- Interest in health, wellness, nutrition or natural healthcare industries
Personal Attributes
The ideal candidate will be:
- Reliable and dependable
- Proactive and self-motivated
- Comfortable working within a small team environment
- Flexible and adaptable in a varied role
- Professional, organised and detail-oriented
- Friendly and confident when communicating with customers and colleagues
This is an excellent opportunity to join an established company within the healthcare and wellness industry and become an important part of a supportive team environment.
If you are organised, enjoy variety in your work, and take pride in providing excellent customer service, we would love to hear from you.
Job Type: Full-time
Pay: $30.00 – $38.00 per hour
Work Location: In person
