Hotel Manager, Pre-Opening Luxury Hotel
The EQ Hotel – Perth, WA
The EQ Hotel is seeking an experienced and inspiring Hotel Manager to join our Executive Leadership Team ahead of the opening of Perth's newest luxury hotel.
This is a unique opportunity to lead the hotel's day-to-day operations from pre-opening through to ongoing operations, establishing exceptional service standards, operational excellence, and a high-performing culture that delivers memorable guest experiences.
About the Role
As Hotel Manager, you will lead the hotel's day-to-day operations, ensuring exceptional guest experiences, strong financial performance, and operational excellence across all departments.
Working closely with the General Manager and ownership, you will oversee Rooms Division, Food & Beverage, Engineering, Guest Services, Housekeeping, and back-of-house operations, driving service excellence, team performance, and commercial outcomes.
As a key member of the pre-opening Executive Leadership Team, you will lead operational planning, department readiness, recruitment, service standards, training, and opening readiness before transitioning into ongoing hotel operations.
This is a hands-on leadership role within a luxury hospitality environment.
Key Responsibilities
Pre-Opening
Lead operational planning and readiness activities across all hotel departments
Support recruitment, onboarding, and development of department leaders and operational teams
Establish service standards, SOPs, and operational procedures
Coordinate mock service runs, operational testing, and opening readiness
Embed a luxury service culture from day one
Hotel Operations
Lead the day-to-day operations of the hotel across Rooms, Food & Beverage, Engineering, Housekeeping, Front Office, and Guest Services
Ensure exceptional guest experiences through consistent service delivery and operational excellence
Monitor operational performance and implement continuous improvements
Maintain a visible leadership presence throughout the hotel
Guest Experience
Champion a guest-first culture that exceeds expectations
Lead service recovery and ensure guest concerns are resolved professionally and promptly
Monitor guest satisfaction results and drive ongoing improvements
Work closely with department leaders to deliver seamless guest experiences
Commercial Performance
Support the development and delivery of the hotel's business plan and operating budget
Drive revenue, profitability, productivity, and labour management across all departments
Monitor operational KPIs and identify opportunities for improvement
Balance commercial outcomes while maintaining luxury service standards
Leadership & Culture
Inspire, coach, and develop department leaders and their teams
Foster a collaborative, positive, and high-performing workplace culture
Support recruitment, succession planning, performance management, and employee engagement
Promote accountability, teamwork, and continuous development
Compliance & Risk
Ensure compliance with WHS legislation, hotel policies, and operational standards
Support emergency preparedness, incident management, and risk mitigation
Maintain compliance with regulatory requirements and company policies
About You
A minimum 5-7 years' experience in a senior hotel operations leadership role (Hotel Manager, Operations Manager, or similar) within an upper-upscale or luxury hotel
Proven experience leading multi-department hotel operations across Rooms and Food & Beverage
Previous pre-opening hotel experience will be highly regarded
Strong commercial and financial management skills, including budgeting, forecasting, labour management, and cost control
Demonstrated success building high-performing teams and leading operational excellence
Strong understanding of Australian workplace legislation, WHS requirements, and hospitality awards
Relevant qualifications in Hospitality Management, Business, or a related discipline are preferred
Exceptional leadership, communication, and stakeholder management skills
Why Join The EQ Hotel?
Be part of a luxury hotel pre-opening from day one
Shape the hotel’s safety and security culture and frameworks
Senior leadership role within a flagship Perth property
Competitive senior-level remuneration
Long-term career opportunity as the hotel grows
If you're a passionate hotel leader who thrives on creating exceptional guest experiences, developing great teams, and delivering operational excellence, we'd love to hear from you.
Your Role in Our Story
Join our founding team where you can shape exceptional experiences, lead with purpose, contribute to an innovative hospitality concept, and grow your career while making The EQ Hotel and related facilities and services a defining element of Perth's hospitality landscape.
