About this opportunity
Join Ericsson as a Customer Project Manager within ANZA Cloud Software & Services, where you will lead the delivery of complex, high-impact customer programs across 5G core networks, cloud-native platforms, and service transformation initiatives. In this role, you will take full ownership of project strategy, governance, and execution, leveraging industry-leading methodologies and tools to deliver scalable, future-ready solutions. You will act as a trusted delivery partner to customers, translating business and network needs into tangible outcomes while ensuring efficiency, innovation, and operational excellence.
What you will do
-
Lead end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
-
Develop robust project plans, secure resources, and drive execution to successful completion
-
Own project financials including budgeting, forecasting, margin management, and cost control
-
Proactively identify and manage risks, issues, changes, and interdependencies
-
Lead governance forums, steering committees, and provide clear, data-driven status reporting
-
Build and maintain strong, trusted relationships with customers, partners, and internal stakeholders
-
Ensure compliance with contractual obligations, safety standards, and governance frameworks
-
Support pre-sales and transition activities, including solution alignment and contract inputs
-
Drive continuous improvement through automation, innovation, and delivery optimization initiatives
-
Capture lessons learned and contribute to evolving project management best practices
The skills you bring
-
Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related discipline
-
Project Management certification (PMP, PMI-ACP, or equivalent preferred)
-
5+ years of experience managing complex customer or delivery programs, with 3+ years in telecom or IT environments
-
Strong financial and commercial acumen, with proven experience managing budgets, forecasts, and resources
-
Solid understanding of networked systems, service delivery models, and operational KPIs
-
Experience working in customer-facing, contractual delivery environments with senior stakeholder exposure
-
Strong analytical, problem-solving, and decision-making capabilities
-
Practical understanding of automation and AI tools (e.g., Microsoft Copilot, Glean) and their application in delivery excellence
-
Ability to translate customer business needs into actionable delivery outcomes
Highly desirable:
Exposure to 5G Core network applications and/or cloud infrastructure, including cloud-native architectures, containers, virtualization, and hyperscaler platforms
Key attributes:
-
Strong leadership and stakeholder management skills with the ability to influence at all levels
-
Confident communicator, comfortable engaging with senior executives and customer leadership teams
-
Results-driven, resilient, and able to manage competing priorities in dynamic environments
-
Structured, proactive, and solutions-oriented mindset
-
Comfortable operating in fast-paced, multi-stakeholder, and technology-driven environments
