Location : Melbourne
Years of experience: 5 year to 10 years
Key roles and responsibilities:
1. Working at remote designated locations at the customer site (Field Office, Mine, Operations Site) as per the site addresses provided.
2. Support of end user computing infrastructure including but not limited to:
a. Desktops, laptop, monitors, printers, Skype/ MS Teams telephony, End user peripherals, any other devices that become available in marketplace to enable similar capabilities
3. Providing touch services to support issues related to Wintel, Networking, Storage, Audio Visual System, Video Conferencing facilities and any other devices that become available in the market to enable similar capabilities
4. Coordinate activities with other suppliers to resolve incidents or service requests
5. Provide support for controlled shutdown and activities that affect computer rooms
6. Provide support to other suppliers that maintain network attached printers and multi-function devices (MFDs)
7. Assist with end user configuration of new MFDs or additional printing peripherals
8. Facilitate access for approved external personnel to site computer rooms that are subject restrict access at company sites
Perform on site activities, including scheduled recurring activities requested by the company.
