Why join us?
We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
What’s in it for you?
-
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
-
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
-
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
-
Discounted private health insurance
-
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
-
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
-
Referral Bonus Program
The Role
As a Service Manager, Home Care, you will play a key role in shaping the future of Home Care at Southern Cross Care NSW & ACT. You will lead the delivery of high-quality, person-centred services that empower older people to live independently, safely, and well in their own homes, while supporting the continued growth and sustainability of our Home Care services.
Working closely with Regional Managers, Service Advisors, Registered Nurses, Rostering Teams, and Support Services, you will ensure consistent, responsive, and efficient service delivery. You will also collaborate across Retirement Living and Residential Aged Care to strengthen integrated care pathways and create positive outcomes for our residents and clients.
This is a hands-on leadership role that requires strong stakeholder engagement, a focus on service excellence, and a commitment to delivering exceptional customer experiences.
Please note: Regular travel to SCC NSW & ACT sites will be required to provide operational support and build strong connections with teams and clients. You may also undertake other reasonable duties aligned with your skills, experience, and the needs of the organisation.
What do you Bring
-
Qualifications in health, community services, management or a related field
-
Experience leading or coordinating Home Care or community-based services
-
Exposure to cross service or integrated care environments
-
Demonstrated involvement in service growth or improvement initiatives
-
Postgraduate qualification in a relevant field (Desirable)
Skills and Capability
-
Strong leadership, communication and stakeholder engagement skills
-
Ability to identify growth and pathway opportunities using service and market insights
-
Sound understanding of quality, compliance and risk in aged care
-
Financial and operational awareness to support sustainable services
-
Confidence using digital systems, reporting tools and workforce platforms
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
