Service Manager IT Operations (200642)
Permanent Full Time - 36.25 hours per week
$130,254.21 to $147,104.47 Annually + 13% super
RCC Officers' Level 8 + partial private use of Council vehicle or vehicle allowance
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Service Manager IT Operations
If you've successfully led IT Operations teams through cloud migration and infrastructure change, this is an opportunity to make a real impact. As Service Manager IT Operations, you'll lead the people, systems and services that keep Council's technology environment running efficiently and securely. Leading a skilled team across infrastructure, networks, communications, storage and support services, you'll play a key role in delivering operational excellence while driving Council's transition to cloud-based services and ensuring technology capabilities remain aligned to organisational needs.
Your responsibilities will include:
Cloud Transformation Leadership – Drive Council's transition from on-premises infrastructure and data storage to scalable cloud-based services
Operational Excellence – Lead the delivery of reliable, secure and high-performing IT operations across infrastructure, networks, servers, databases and communications.
Service Delivery Focus – Ensure IT services are customer-centric, fit-for-purpose and aligned to business needs.
Technical Leadership – Oversee the installation, maintenance and optimisation of critical technology platforms and environments.
Resilience & Security – Maintain robust disaster recovery, business continuity and cyber resilience capabilities.
Continuous Improvement – Identify opportunities to improve operations through automation, innovation and service enhancements.
People Leadership – Develop, coach and empower a high-performing team focused on collaboration, accountability and exceptional service.
Strategic Partnership Management – Build strong relationships with stakeholders, vendors and leadership teams to influence technology outcomes and investment decisions.
Skills and experience:
Proven experience leading IT Operations functions within a medium to large and complex environment.
Demonstrated success delivering cloud transformation and infrastructure modernisation initiatives at scale.
Strong knowledge of IT Operations disciplines including infrastructure, networks, storage, databases and technical support services.
Experience implementing and managing contemporary service management frameworks such as ITIL.
Proven ability to manage complex stakeholder relationships and influence senior leaders and executive teams.
Strong vendor and third-party management experience, including performance and partnership management.
Exceptional problem-solving, analytical and decision-making capabilities within complex technology environments.
Demonstrated experience leading, developing and motivating high-performing technical teams through change and transformation.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
Lead Council's large-scale cloud transformation and infrastructure uplift.
Shape the future of technology in a values-driven local government.
Enjoy flexible work options, professional growth and great benefits.
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
You will possess the following:
- Strong proven experience in the management of IT Operations within a complex environment.
- Strong proven experience in IT stakeholder management and business engagement.
- Current IT Operations qualifications and/or certifications (such as ITIL).
- Relevant tertiary qualifications in Information Technology or equivalent industry experience in a related discipline.
- Significant leadership experience working within a complex business environment.
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (200642), please contact Thomas Kitching on (07) 3820 1199. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 16/08/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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