We’re looking for an Employment Services Leader to help guide service delivery for regions encompassing our Bundaberg, Fraser Coast, Sunshine Coast, Outer North Brisbane & North Brisbane service areas as part of the Inclusive Employment Australia (IEA) contract. This role blends leadership and hands-on support, helping our team deliver high-quality, person-centred services while building strong relationships with employers, stakeholders, and the community. Your base location is flexible, and you can choose to be based at the closest service location office, or several.
As part of the CoAct network, our focus is on choice, personalised support, and community-based solutions for people with disability, injury, or health conditions.
As Employment Services Leader, you’ll play a key role in shaping a high-performing, client-focused team. Reporting to the Employment Services Manager, you’ll lead Employment Development Consultants to deliver inclusive, person-centred services that support meaningful employment outcomes for people living with MS and other acquired neurological conditions. Your leadership will create pathways to sustainable employment while fostering a culture built on growth, empathy, and shared success.
Your Daily Impact
- Inspire and empower your team through coaching, mentoring, and hands-on leadership that drives collaboration and performance.
- Deliver specialist support for people with MS and neurological conditions, ensuring tailored, high-quality employment services.
- Step in when needed, providing frontline backup to keep service delivery smooth and client focused.
- Drive operational excellence by managing budgets, analysing data, and implementing improvement strategies.
- Champion compliance and quality, overseeing documentation, reporting, and service standards.
- Build strong community ties with employers and partners to create sustainable job opportunities.
- Lead with empathy, resolving client concerns, balancing caseloads, and ensuring every participant receives personalised support.
Your Experience & Approach:
- Industry Know-How: 3–5 years’ experience in disability employment services, with a deep understanding of the barriers faced by people with disability.
- Qualified & Capable: Tertiary qualifications in Community or Employment Services (Cert IV or higher), plus leadership or management credentials are highly valued.
- Proven Leadership: You’ve led high-performing teams, coached staff, and know how to drive outcomes while fostering a positive, inclusive culture.
- Performance-Driven: Skilled in meeting targets, interpreting data, and leveraging contract levers to deliver strong employment outcomes.
- Client-Focused: A natural relationship builder with empathy, problem-solving skills, and a commitment to personalised, high-quality service.
- Compliance-Savvy: Confident navigating service guidelines, maintaining accurate records, and ensuring program compliance.
- Tech-Ready & Cleared: Proficient in Microsoft Office and employment systems like Job Ready, with all required screening checks and NDIS training completed or underway.
To join us, you’ll need to complete key compliance checks including NDIS screening, a Blue Card (we cover the cost and renewals as needed), National police clearance, and NDIS worker training.
Perks & Benefits
- Tax-Free Benefits – Enjoy not-for-profit salary packaging (up to $18,500) and make the most of your take-home pay – we partner with Eziway for Salary Packaging!
- Choose your base location- We have 5 service areas as part of the Inclusive Employment Australia (IEA) contract.
- Grow Your Skills – Access free professional development courses to keep learning and advancing your career such as Mental Health First Aid.
- Celebrate Success – Be part of a workplace that values and recognises your contributions through our organisation wide peer recognition platform.
- Portable Long Service Leave– As a Q-Leave employer, you can build portable long service leave within the community services sector.
- Family-Friendly Support – 6 weeks of maternity leave + 2 weeks paid partner leave.
- Financial Wellbeing Perks – Access initiatives like early pay withdrawal (up to 50% of earned wages) and a savings program to support your financial goals.
- Collaborative culture: Join a supportive wider Supporter Impact team that values shared learning, teamwork and genuine connection.
- Mission-led purpose: Contribute directly to improving the lives of over 1 million Queenslanders living with neurological conditions. We’re the leading and largest provider of support services for Queenslanders living with neurological conditions.
Want to support our cause in ensuring every Queenslander living with a neuro condition connects to a better life?
MS Queensland is a leading provider of holistic services for people living with a neurological condition. Building on over 65 years as the peak body for multiple sclerosis (MS) in Queensland, we’re committed to ensuring people with neuro conditions can live better lives.
We do this by building community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education.
Interested? Great!
If this opportunity resonates with you, we invite you to apply before Tuesday 18th of August 2026 11:59PM AEST.
For general enquiries or for copies of the full Position Description, contact: [email protected]. Please note this email address is for enquiries only.
Please apply online.
Applications will be reviewed as they are received.
If you’re a natural relationship-builder who knows how to turn trust into impact, we’d love to hear from you.
At MS Queensland, we warmly welcome candidates from culturally and linguistically diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples.
Respectfully, no agencies please.
