About us
Formed in 1917, The Queen Elizabeth Centre (QEC) is Victoria’s largest provider of Residential, Community and Home-based early parenting services for families with children from birth to four years of age.
With our Residential Early Parenting Centre in Noble Park and Hastings, and Community home-based services across Victoria, we play a special role in providing parenting education and support to thousands of families every year to give their children the best start in life. Our programs are research-informed and tailored to meet the unique needs of each family and enable families to nurture, protect and enhance their children’s, safety, health and development.
We are very proud to have been rated within the Victorian Public Sector as being one of the five best performing health services in the state for workplace culture, rated by our employees in 2023. We have a supportive, inclusive team culture with a strong connection to our core purpose to enable children to thrive, so QEC really is a truly rewarding and fulfilling place to work.
The role
The Family Experience Ward Clerk is responsible for delivering a high standard of customer service and administrative support to families, visitors, staff, and external stakeholders within QEC programs and services. The role is integral in creating a welcoming, professional, and family-centred environment and reflects QEC's commitment to excellence in all interactions with the public, clients, and colleagues
For a detailed position description including selection criteria, please refer to our website www.qec.org.au.
About you
To be considered for this role you will need to demonstrate:
- Ability to multi-task and work to tight deadlines
- A high level of competence in using computer applications, including Microsoft Office, Excel and various in-house systems
- A proven track record within administration, with proficient and accurate data management skills
- Excellent customer service and communication skills
- Ability to work with initiative and autonomy
Ability to identify issues and seek appropriate resolution
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Benefits of working with us
- Generous public sector salary packaging
- 25 days annual leave (pro rata for part time)
- Extensive training, study leave and opportunities for professional development
- Access to QEC's wellbeing program, Employee Assistance - Program and team building activities
- Free onsite car parking
How to apply
Please attach a cover letter outlining your suitability to the position’s Key Selection Criteria and your resume outlining education and employment background (refer to the Position Description on our website at www.qec.org.au/joinus).
For further information please contact Sarah Jones, Director Nursing - Hastings on 9549 2777 or the People Culture and Safety Team via
[email protected]
We are committed to the safety and wellbeing of all children, families, visitors and employees at QEC.
All QEC employees maintain current Health Care Worker Immunisation requirements, undergo a Criminal History Check and hold a current Employee Working with Children Check.
We exemplify QEC’s Values, the Victorian Public Sector Code of Conduct and Values and the Victorian Child Safe Standards.
We aim to provide a culturally safe environment for First Nations people and promote diversity and equal opportunity at QEC, to ensure all can enjoy a sense of belonging.
