We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
Reporting to the Senior Network Operations Manager, you’ll support capacity planning across Coles’ online delivery network, helping ensure our delivery windows, locations, fleet and operational inputs are ready to meet customer demand.
You’ll play an important role in translating demand forecasts into practical capacity plans, monitoring performance and supporting day-to-day adjustments across the network.
This role will suit someone who enjoys working with data, planning rhythms and operational teams to improve delivery availability, utilisation, service reliability and customer outcomes.
What you’ll be doing
-
Support delivery capacity planning across online delivery windows, locations, fleet, driver supply and peak trading periods.
-
Translate demand forecasts into practical capacity requirements that support delivery availability and the customer promise.
-
Maintain capacity schedules, planning files and operational inputs to ensure delivery capacity is accurate and ready for execution.
-
Monitor demand versus capacity, slot availability, utilisation and service-level performance across the online delivery network.
-
Prepare capacity reports, dashboards and performance summaries to support operational decision-making.
-
Work with Customer Experience, Operations, Supply Chain, Finance and external partners to coordinate planning inputs, updates and actions.
You’re a detail-oriented planner who enjoys solving operational problems and using data to make better decisions. You’re organised, practical and comfortable working across teams to keep things moving in a fast-paced environment.
You’ll also bring:
-
Experience in capacity planning, logistics, transport, online fulfilment, supply chain planning, workforce planning or operational scheduling.
-
Experience working with demand forecasts, capacity plans, schedules, dashboards or operational performance reports.
-
Strong planning and organisational skills, with the ability to manage capacity inputs, schedules and competing operational priorities.
-
Analytical capability, with confidence interpreting demand, capacity, utilisation and service performance data.
-
Strong communication and stakeholder coordination skills, with the ability to work across operational and support teams.
-
A relevant qualification in Supply Chain, Logistics, Operations, Business or Analytics, or equivalent practical experience.
Please note applications for this role will close on August 11th, 2026.
#LI-EC1
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
-
Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
-
Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
-
Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
-
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
-
Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 192700
Employment Type: Full time
